Virus chest

General Topics
1

I can’t select any files in the virus chest to perform actions

pls hlp

2

Did you try right clicking…?

3

sure, nothing in the virus chest window responds to mouse clicks…

4
  • Which avast!..?? (Free/Pro/IS)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
5
  • Which avast!..?? (Free/Pro/IS) Free
  • Which version…?? 7.0.1407
  • OS…?? (32/64 Bit…? - which SP…?) Win 7 ultimate 32 Bit
  • Other security related software installed…?? WinPatrol, SUPERAntiSpyware - problem beagan before instalation.
6

Maybe a bug in the new v7 then… :-
Can any W7 user check/confirm/deny this…!??
I’ve no problem on XP.

7

Virus chest works here on win7 64, what were the detections? and what type of scan was being run when you got the detections?

8

u Asyn Tnx so far,

I’m not sure it’s W7, I have it for 2 years now it’s working perfectly fine and never had this problem in any other program or any other window of avast!

craigb
My os is W7 U 32
Detections were 3 Cyberlink files (installed on clean pc - 2 years ago) - Win32:Wronginf -A[susp]
It was at Quick scan bat it happens in any scan result from day 1.

9

You’re welcome.

10

More ideas anyone?

11

Is it possible to get a screenshot of what you’re referring too ???

12

Does the mouse work in other areas of the avastUI ?

Have you tried a simple reboot, does that resolve it ?

If not try an avast repair:
Win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair. [

13

bob3160

As I wrote everything else all over works perfect.

DavidR

Yes, the mouse Does work in other areas of the avastUI.

Thank u both for hlp

14

You’re welcome.

Is the problem resolved now, if so what resolved it ?

15

Nothig resolved yet

16

I have never seen that before with the mouse not working in the chest, but in other areas it is.

Having said that, what you are showing in image two isn’t the virus chest (see image1 example) as the virus chest remains within the avastUI.

What you have looks more like the Results window, after an avast scan or if you use the Scan Computer, Scan Logs, select a scan that has been completed and select View Results. Now in this window the data is historic, so you cant make and changes/selection as it isn’t active and that is why the Apply button at the bottom of the windows is greyed out, inactive.

I have run a test scan with some eicar samples and used the Scan Computer, Scan Logs, select a scan that has been completed and select View Results option I mentioned and the mouse isn’t totally inactive, but because this data is historic (not from an active/open scan) then it is correct not to allow any selections. However if you look at image2, you can see my mouse pointer and you can see that where it moves it does track what line it is on.

17

I think I don’t get it right, where are those files now, shouldn’t thay appear in avast!\maintenance\virus chest ? last 2 scans report as of 27-28/02/2012 both show in red that threats where found. Scan result show 3 files from C:\Program Files\CyberLink\Shared Files and the Apply button at the bottom of the window is green, active. Those files still exist now 28/02/2012 11:30. The avast!\meintenance\virus chest - is empty…

18

I don’t know where they are as A) I can’t see the action taken column in your screenshot and B) even if I could I wouldn’t know what the language meant.

If when these were first detected you elected to Delete (not good as a first action, you have none left), then they would be gone. If you elected to send them to the chest, then they should be there, but you have to open the chest to see them. Since they aren’t in the chest and you say they are in the original location, then you can’t have chosen Delete or Move to Chest.

19

I have taken NO action so far. As I wrote the scan result report of last two days show 3 suspicious files the scan criteria specify: fix-move to chest-delete. When double click the scan result report I get a new window showing those 3 files but trying to implement any action outcomes: error access denied furthermore in the avast!\maintenance\virus chest window there is nothing and the files are actually in the origin folder C:\Program Files\CyberLink\Shared Files.

20

If you have taken no action, then the files would be in their original location and not in the chest.

Unless the scan results window is the one that opens when the scan completes (you can’t close the scan), you can’t take any action as it is working with historic data, that is just imported from the log file.

If you are opening it from the Scan Logs section, see image, this is just data imported for completed scans into the display window, you can’t take any action here.