Virus database update fails

Avast Free Antivirus / Premium Security
1

I read all the post on the forum linked to this subject, but I didn’t found my solution to my issue : I installed Avast 4.8 on XP and right after the installation, the 1st strange thing appeared, I was not able to browse HTTP, and I discovered that in the settings, that in web protection, the port 80 was forwarded !!! So I just removed the port 80 from the forwarded port, and that’s fine. But now, the virus database is unable to update. My avast is in French and the message is : “connexion impossible au server”, so in English “server connexion impossible”. I verified the following points:
– my servers.def file is ok
– for sure I’m able to go on avast web site, to ping it, to browse it…
– I tried without firewall, with firewall activating theses 3 files with the complete path (ashWebSv.exe, ashMaiSv.exe, avast.setup)

And after different tries, I have a bigger error messages, saying "impossible to connect to the server download946.avast.com(74.54.53.2)”, and if I ping this address, it’ ok !

So no way to upgrade my database…
Could you provide any help ?
Thanks in advance…

2

Port 80 is listened, not forwarded. If you remove the port 80 from avast Webshield settings is like disabling the Internet scanning of avast.
Which firewall do you use?

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

3

To answer your question I tried without firewall and with the windows XP one activating the avast exe files, and both have the same issue.

Here are the latest logs items.

14.10.2008 13:06:17.000 1223982377 general Stopped: 14.10.2008, 13:06:17

14.10.2008 13:08:19.000 1223982499 general Started: 14.10.2008, 13:08:19
14.10.2008 13:08:19.000 1223982499 general Running setup_av_pro-4cd (1229)
14.10.2008 13:08:19.000 1223982499 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14.10.2008 13:08:19.000 1223982499 system Memory: 29% load. Phys:1467204/2095180K free, Page:3538904/4033636K free, Virt:2068892/2097024K free
14.10.2008 13:08:19.000 1223982499 system Computer WinName: DELL
14.10.2008 13:08:19.000 1223982499 system Windows Net User: DELL\herve
14.10.2008 13:08:19.000 1223982499 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray
14.10.2008 13:08:19.000 1223982499 general DldSrc set to inet
14.10.2008 13:08:19.000 1223982499 general Operation set to INST_OP_UPDATE_GET_PACKAGES
14.10.2008 13:08:19.000 1223982499 general Old version: 4cd (1229)
14.10.2008 13:08:19.000 1223982499 system Using temp: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a02796 (671M free)
14.10.2008 13:08:19.000 1223982499 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14.10.2008 13:08:19.000 1223982499 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
14.10.2008 13:08:19.000 1223982499 system Computer DnsName: dell
14.10.2008 13:08:19.000 1223982499 system Computer Ip Addr: 192.168.0.2
14.10.2008 13:08:19.000 1223982499 system Installed in: C:\Program Files\Alwil Software\Avast4 (671M free)
14.10.2008 13:08:19.000 1223982499 internet SYNCER: Type: use IE settings
14.10.2008 13:08:19.000 1223982499 internet SYNCER: Auth: another authentication, use WinInet
14.10.2008 13:08:19.000 1223982499 package Part prg_av_pro-4cd is installed
14.10.2008 13:08:19.000 1223982499 package Part vps-8092300 is installed
14.10.2008 13:08:19.000 1223982499 package Part news-4b is installed
14.10.2008 13:08:19.000 1223982499 package Part setup_av_pro-4cd is installed
14.10.2008 13:08:19.000 1223982499 package Part jrog-4d is installed
14.10.2008 13:08:19.000 1223982499 general Old version: 4cd (1229)
14.10.2008 13:08:19.000 1223982499 file SetExistingFilesBitmap: 1053->153->153
14.10.2008 13:08:19.000 1223982499 general GUID: db2fa49c-16d0-4b5f-8874-5108f735357c
14.10.2008 13:08:20.000 1223982500 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
14.10.2008 13:08:20.000 1223982500 general SelectCurrent: selected server ‘Download82 AVAST Server’ from ‘main’
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Type: use IE settings
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Auth: another authentication, use WinInet
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
14.10.2008 13:08:20.000 1223982500 internet ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008 13:08:20.000 1223982500 internet ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008 13:08:20.000 1223982500 general InvalidateCurrent: invalidated server ‘Download82 AVAST Server’ from ‘main’
14.10.2008 13:08:20.000 1223982500 general SelectCurrent: selected server ‘Download635 AVAST Server’ from ‘main’
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Type: use IE settings
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Auth: another authentication, use WinInet
14.10.2008 13:08:20.000 1223982500 internet ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008 13:08:20.000 1223982500 general InvalidateCurrent: invalidated server ‘Download635 AVAST Server’ from ‘main’
14.10.2008 13:08:20.000 1223982500 general SelectCurrent: selected server ‘Download631 AVAST Server’ from ‘main’
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Type: use IE settings
14.10.2008 13:08:20.000 1223982500 internet SYNCER: Auth: another authentication, use WinInet
14.10.2008 13:08:22.000 1223982502 internet ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008 13:08:22.000 1223982502 general InvalidateCurrent: invalidated server ‘Download631 AVAST Server’ from ‘main’
14.10.2008 13:08:22.000 1223982502 general SelectCurrent: selected server ‘Download75 AVAST Server’ from ‘main’
14.10.2008 13:08:22.000 1223982502 internet SYNCER: Type: use IE settings
14.10.2008 13:08:22.000 1223982502 internet SYNCER: Auth: another authentication, use WinInet
14.10.2008 13:08:24.000 1223982504 internet tried 3 servers to get file ‘servers.def.vpu’, but failed (0x000004C7)
14.10.2008 13:08:24.000 1223982504 file GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a02796\onefile, servers.def.vpu, error: 0x000004C7
14.10.2008 13:08:24.000 1223982504 package Download servers.def, servers.def.vpu failed with error 0x20000011.
14.10.2008 13:08:24.000 1223982504 file GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a02796\onefile, servers.def, error: 0x000004C7
14.10.2008 13:08:24.000 1223982504 package Tried to download servers.def but failed with error 0x000004C7.
14.10.2008 13:08:24.000 1223982504 package LoadAllDefs failed 0x000004C7
14.10.2008 13:08:24.000 1223982504 package Transferred: files 4, bytes 0, time 187 ms
14.10.2008 13:08:24.000 1223982504 package Retries: total 3, files 1, servers 4
14.10.2008 13:08:24.000 1223982504 file NeedReboot=false
14.10.2008 13:08:24.000 1223982504 general Return code: 0x000004C7 [L’opération a été annulée par l’utilisateur.]
14.10.2008 13:08:24.000 1223982504 general Stopped: 14.10.2008, 13:08:24

I cannot post more than that because the post is limited to 10 000 chars…
Tx for your help

4

Here is the complete log of a full procedure :

general: Started: 14.10.2008, 16:35:17
general: Running setup_av_pro-4cd (1229)
system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
system: Memory: 34% load. Phys:1364112/2095180K free, Page:3356200/4033636K free, Virt:2068892/2097024K free
system: Computer WinName: DELL
system: Windows Net User: DELL\herve
general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray
general: DldSrc set to inet
general: Operation set to INST_OP_UPDATE_GET_PACKAGES
general: Old version: 4cd (1229)
system: Using temp: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a04896 (667M free)
general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
system: Computer DnsName: dell
system: Computer Ip Addr: 192.168.0.2
system: Installed in: C:\Program Files\Alwil Software\Avast4 (667M free)
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
package: Part prg_av_pro-4cd is installed
package: Part vps-8092300 is installed
package: Part news-4b is installed
package: Part setup_av_pro-4cd is installed
package: Part jrog-4d is installed
general: Old version: 4cd (1229)
file: SetExistingFilesBitmap: 1053->153->153
general: GUID: db2fa49c-16d0-4b5f-8874-5108f735357c
general: Server definition(s) loaded for ‘main’: 203 (maintenance:0)
general: SelectCurrent: selected server ‘Download901 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
general: progress thread start
internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download901 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download83 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 1
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download83 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download938 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 2
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download938 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download925 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
…
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 9
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download923 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download911 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 10
internet: tried 10 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a04896\onefile, servers.def.vpu, error: 0x20000004
package: Download servers.def, servers.def.vpu failed with error 0x20000011.
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download911 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download613 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download613 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download617 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download617 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download953 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download953 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download904 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download904 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download501 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download501 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download212 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download212 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download958 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download958 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download208 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download208 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download618 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server ‘Download618 AVAST Server’ from ‘main’
general: SelectCurrent: selected server ‘Download654 AVAST Server’ from ‘main’
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
internet: tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp_av_proI.tm~a04896\onefile, servers.def, error: 0x20000004
package: Tried to download servers.def but failed with error 0x20000004.
package: LoadAllDefs failed 0x20000004
general: Err:Cannot connect to download618.avast.com (75.125.223.226:80).

5

The only thing is your canceling the operation… other things are normal in logs.
I don’t know about the other errors…

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

6

it’s still nor working, and I tried to return back to my initial anti virus, Norton, and then, surprise, I have the same issue !
So I thing something goes wrong with my XP, so I make a complete and fresh reinstallation and will see.

Tx for your help

7

Before you install avast, you must remove Norton, and you must also use Norton Removal Tool

  1. Remove the Norton software through “Add/Remove programs” from Control Panel. Then restart the computer.
  2. Use Norton Removal Tool, and then restart the computer.

http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1

  1. Install avast and restart the computer.
8

Well… remains of Norton will mess the avast installation for sure…