Activity Log notes the following: “Virus definitions update failed. Downloading of VPS failed”.
Need help troubleshooting. Have tried uninstall / reinstall with no success.
Mobile and/or internet connection ok.
Avast Antivirus - Mobile Security & Virus Cleaner (version 6.15.1-319370-97613f4)
Phone: LG-M327 (LG Xcharge) Android 7.0
Purchased Pro Yearly Subscription on 12/24/2018 Google Play Store.
Phone Setting Details:
Accessibility Services: Avast Mobile Security ON
Security / Usage Access: Avast Mobile Security ON
Security / Phone Administrators: Avast Mobile Security ON
Avast Antivirus - Mobile Security & Virus Cleaner App:
Settings, Subscriptions shows "Pro Yearly Subscription (yearly) followed by green check mark.
Hi Jim, there is a bug, we are already working on a fix - the definitions are actually up-to-date, but with a wrong time and date. You are fully protected, no worries.
Current Status:
Mobile Security & Virus Cleaner: version 6.15.1g
My Current Virus Definitions Update: 190102
Not been able to update virus definitions beyond 190120.
“Virus definitions update failed. Downloading of VPS failed”
Hi, delivering fixes and new versions always takes up some time.
But good news is that we were able to fix the problem earlier than expected and are releasing it in 6.16 version, which has already been available in Beta (public release following in a few days).
If you want to test it or use the Beta version until the public 6.16 is released, please read more about becoming a Beta tester on https://goo.gl/r8UPdZ
I’m still having this problem on my 2 mobile devices. I have installed and reinstalled twice with no joy! When it comes originating virus definitions it just says update failed. Unable to connect to the ininternet. But the connection is fine!
Hi suzi, the problem was fixed for version 6.16.4, which was fully released on 8th February (the day you posted your comment). Please check what version you are using now and let me know its number, if the problem persists. Thanks.
I am getting a warning on my mobile devices that the virus definitions are out of date, however when I try to update in settings it says up to date. Strangely one phone is not affected. Is there a problem?"
Thanks, this is a known bug, fixed in version 6.16.
The definitions have actually been up-to-date all the time, only the date in the brackets is wrong. The important number is the first one - “190218” means that your latest virus def database was updated on 18/2/2019 (today).
Version 6.16 has been released to 100% of users by now, so you should be able to fix the problem by simply updating your Avast Mobile Security app.
to CHRIS248: Google Play Store > Menu (three lines in the upper-left corner) > My apps & games > find Avast Antivirus on the UPDATES tab and tap “UPDATE”.