I have something on my system and its deleting selected files from the anti virus programs. The only way i know im infected is that the icons for both arent showing the right picture and when i go back to look for their source the file is gone. I have run both programs and the most they detected was some neroupgrade.exe and java stuff. I ran a boot scan and thats where those came up.
I login today and avast is now gone.
neroupgrade is still running and i have another program running that even google doesnt know of
After this run could you reinstall Avast and let me know if it now works
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
If you have Malwarebytes 1.6 or better installed please disable it for the duration of this run
To disable MBAM
Open the scanner and select the protection tab
Remove the tick from “Start with Windows”
Reboot and then run OTL
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
I ran malbytes earlier. Here are the logs. I put avg back on because i could repair it easier. It ran once and its gui is gone again. Im assuming avast will have the same issue. But i can put avast back on again.
That seemed to do it. I repaired avg, restarted checked to see if it was there then restarted again and it was there. here is the log from OTL with what it fixed.