Virus detected

Avast Free Antivirus / Premium Security
1

A virus was detected…however I cannot delete because of access denied. It was Trojan…

Message was
Temp/System Restore???

2

Hi,

please deactivate system RESTORE and reboot
(see boardsearch above)

Also apply all Windowsupdates :wink:

3

I disabled System Restore…shut down and restarted.
I ran scan…virus warning again…I moved to CHEST…ran scan…removed virus…HOWEVER…another problem…

I tried to cut and paste the message but was unable…

I am so FRUSTRATED with this!!! I don’t know WHAT to do now…This is not user friendly IMO!!! Sorry, I don’t mean to take it out on you…but I have been working on this for 2 days…

First of all, when a virus is found…should it be moved to the chest, or should it be repaired. If it cannot be repaired

After I disabled System Restore, I still got a “access denied”…should I be scanning ARCHIVED files???

Please help…I am at the end of my rope!
TIA

4

I had the same issue, i moved the file to CHEST, then tried to delete it, same problem. Also could niot cut and paste the file so i could not send it to the Avast team for inspectionm.
I did stop System Restore, but still could not delete the file.
Any suggestions, Note, i had to boot into Safe Mode to delete the file, this can be very tiresome, any help would be welcome.

5

Hi,

what Win do you have ?
What was the exact trojan name, and its locations ?(full path/folder/filenames; see avast’s report/logs)
Did you use the board search above on the virus name and on RESTORE ?

  • either you did not disable restore properly (a reboot is necessary), see here:
    http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm

  • or you have some weird config with ME upgraded to a newer WIN ? then some older RESTOREd viruses might be found in RESTORE, but not deleted except in safeMode or pure DOS/console

:wink: