Virus Found But Error: The Request is not supported (50)

Didn’t know if you needed this folder too.

Hmm that is showing that the MBR is good. After the combofix run could you run a boot scan with Avast and see if the files are still detected

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Hopefully I did not mess up. When I clicked the link, it went to my download folder, not desktop. So I clicked it there thinking it would not start right away. I had to go back to disable Avast antivirus after notifying me it was running, then clicked the OK button after I disabled. I couldn’t find where to disable malwarebytes so I did not. So the first message is The recycle bin in C is corrupted. Do you want to empty the Recycle bin? Should I say yes. I stopped at this point to confirm that I should say yes.

Yes empty the bin…

OK, i went ahead and said yes to empty recycle bin and then it continued on. Later when I checked the computer, it must have rebooted itself as I saw my sign in screen. Signed in, and now have a small blue screen in the corner with Please wait in the box. None of my computer icons came up and also a very small box with “Swreg.3XE Application E…” at top and a red X and nothing else. I am hoping I did not majorly screw up my computer. I should have backed up my files first. Please tell me that it will be OK. I need to know whether to turn the computer off and on again. I’m not even sure if I can shut it down properly or just have to hit the off button.

I am using my husbands laptop to respond.

Click the red x as that is part of Combofix running

Reboot the computer using Control Alt Del

Let me know what happens then

That X was to close the blue window. The other one I clicked and nothing happened so i closed out of that one too. Rebooted by hitting control, alt, delete and then restart. Took forever to shut down. Came back up but now no internet on my laptop. Also I do not see the combofix.txt log on the desktop. I do have my icons back.

OK we are just discovering yet another variation on this theme

Go to system restore and restore to the point set by Combofix

Then re-run OTL with the following parameters

[*]Select All Users
[*]Under the Custom Scan box paste this in
[b]netsvcs
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
qmgr.dll
/md5stop
%systemroot%$Recycle.Bin**.@ /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS /s
CREATERESTOREPOINT[/b]

I am getting upset now. I went to system restore and it said there was no restore point. I know I had it set. Now the computer is freezing up and I just got a black screen. I did have a problem with my computer in January-February of 2010 in which I lost my internet connection and think it may have happened when some window updates were being installed and my computer acted funny and then went into safe mode. Now I let it notify me when there are updates so I can download them when nothing else is running. The computer worked fine but could not get an internet connection. So my last resort was to basically save my files and do a complete reinstallation and start over. Now the computer is freezing up and I will try to shut it down and try once more. The screen came up so I am going to shut down. I think I better back up my files on an external hard drive. My computer is pretty fast and it is taking forever now. It was working fine before, I was just concerned with the Avast report and wanted to know if there was a virus on my machine. I am still waiting for the restart–may have to push the off button.

OK once you have restarted then run a fresh OTL scan as there was a sirfef infection… However, a new variant appeared yesterday and we are still trying to determine the exact functions

I am assuming I run the one I downloaded yesterday. I do not have internet connection now. Can I do this in safemode. It is taking forever for anything that I click. Also, i still have avast disabled. Should I leave it that way.? Nothing seems to be happening or is taking forever.

Yes run from safe mode and use OTL that you downloaded yesterday

Should I back up my files before proceeding. Should the avast still be disabled?

Yes backup and restart Avast

I am trying to turn on avast by hitting fix now and or hitting turn on real time shields and it is not working.

OK we will repair that on completion

I think I hit the disable permanently button by mistake. :-[

No problem that can be repaired

I am so sorry that this is taking so long. Finally got it in safemode after trying to get it to work in regular windows, Then I thought I would copy and paste the info you said to put in the scan box. But of course, my computer was so slow I don’t think it recognized the flash drive. So had to manually type in commands hoping and doublechecking to make sure they were accurate. It is now in the process of the scan. Actually just finished so now have to get the notepad reports to you–hopefully I can copy in safe mode and then transfer to this computer. I have another question. Could this computer be infected. I ran complete scans yesterday and nothing showed up buy my husband’s facebook and hotmail account was hacked. We are trying to get the accounts back but naturally he couldn’t remember all his answers to security questions, etc. OK going to try to post the results,