Virus in virus chest.

Viruses and worms
1

I downloaded a game from Big Fish and have been playing it for over a week. Today,when I clicked on the game to play, I got a virus alert and I moved it to the virus chest. I’ve been told that it is not a virus. How do I get it out of the chest so I can play my game again.

Thanks
Amy

2

Welcome to the forums, Amy. :slight_smile:

Please download HijackThis from the link below. Do not download HJT to the desktop but instead download it into it’s own folder on the hard drive.

Run the program but do not make any fixes and then post the log results using the “copy & paste” method. It will probably take more than one post to be able to get the complete log posted.

OR, you can post it as an attachment to your post by clicking on “Additional Options…” below left of the posting box. Someone will review your log and then offer help.

http://filehippo.com/download_hijackthis/

3

Don’t believe everything you are told, confirm:

You should check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here the URL in the Address bar of the VT results page. You can’t do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.

Create a folder called Suspect in the C:\ drive, e.g. C:\Suspect. Now exclude that folder in the Standard Shield, Customize, Advanced, Add, type (or copy and paste) C:\Suspect* That will stop the standard shield scanning any file you put in that folder. You should now be able to export any file in the chest to this folder and upload it to VirusTotal without avast alerting.

If it is indeed a false positive, see http://forum.avast.com/index.php?topic=34950.msg293451#msg293451, how to report it to avast! and what to do to exclude them until the problem is corrected.