Virus? Malware?

Viruses and worms
1

Hi,

I hope someone can help. For the past few weeks, I’ve been having trouble powering up my PC (it usually takes a couple of attempts). Not a big deal. However, today, I got this error when putting a CD into my Blu-ray drive:

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

The last time I used this drive was when I used the Startup Repair option, on the Win7 installation CD, a week or two ago.

Any help would be appreciated.

Cheers.

2

Attach your basic logs. (MBAM, FRST and aswMBR…!!)
Instructions: https://forum.avast.com/index.php?topic=53253.0

3

Thanks, Asyn!

Files attached, as requested.

4

You’re welcome, now you’ve to wait a bit…

5

Okay, will do. Many thanks.

6

Update: I’ve just managed to get the Blu-ray drive to work. If I double-click the drive, I get the message mentioned above. But, if I right click and select ‘Open AutoPlay…’, it takes me straight into WMP and everything seems fine.

Strange.

7

If your problem is solved, let us know.

8

No, problem not solved - just found a workaround solution.

9

OK, please be patient.

10

Not sure about where the problem lies for this but I will have a rummage around

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

GroupPolicyUsers\S-1-5-21-3826676498-1787499586-162810833-1005\User: Group Policy restriction detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
2014-10-12 13:40 - 2014-10-20 22:18 - 00000000 ____D () C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
CMD: netsh advfirewall reset 
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog 
CMD: netsh int ip reset c:\resetlog.txt  
CMD: ipconfig /release 
CMD: ipconfig /renew

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

11

Okay, done (log updated). Rebooted.

12

OK so my understanding is that the autorun does not function and the drive is initially not detected. What other problems are you experiencing as they may be related

13

Yes, essexboy, that’s essentially what’s happening.

The AutoPlay options have long had WMP selected for auto-running any CDs and DVDs put in the Blu-ray drive. I’ve checked again, to make sure, and the selected options haven’t changed.

That and sometimes the PC has trouble booting up, on the first attempt, is the only other significant issue that I’m aware of.

The last time the drive worked (kind of) was when I tried to rip a newly purchased CD, last week. AutoPlay worked but it refused to rip the CD.

14

Could you download and run this MSFixit, then reboot and try the player again

http://go.microsoft.com/?linkid=9740811&entrypointid=MATSKB

15

Sorry about the delay but it didn’t work. :-[

The reason why it’s taken me longer to get back to you is because, after the PC shut down, I couldn’t start it up again. As has happened previously, the power light is on but the monitor is on standby. I tried over six times and then decided to leave it for 15 minutes (I’ve only had to retry once or twice more, in the past). When I tried again, the PC started up.

This issue has been going on, for the last 4-6 weeks, and I really don’t know what’s going on.

16

Lets have a look at the temps

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

http://artellos.geekstogo.com/speedfan.png

(this is a screenshot from a vista machine)

17

Used the previous version, as the latest one kept on freezing during installation.

18

OK lets look deeper. This is a rarely used bespoke programme so windows may object to you running it, select run anyway if it asks

Please download SINO by Artellos.
[*]Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
[*]Then please check the following checkboxes:

System Info Services Boot Check Tasklist Startup Items Event Log Ipconfig Ping Netstat Hosts file Shares Routing Table
[*]Once checked, hit the [b]Run Scan![/b] button and wait for the program to finish the scan. [*]A notepad window will pop up. Please copy all of the content into your next reply. Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
19

Okay, thanks.

It’s currently scanning Hosts File but is taking a while. Will upload the log, once it’s done.

20

It’s still hanging at Hosts File. Not sure if it’s supposed to be taking this long…