I have an issue with a PC, first the PC was very slow (it spend beetween 15 and 30 seconde to open windows explorer and anything…) and doesn’t shut down but stop on : “update 1 on 32 don’t shut down the computer”, my cousin need systematically press the reset buton to shut down !
I tried to run avast at start, malwarebytes anti-Malware and adwcleaner, the windows update recovery tool but without positives effects.
so I reinstall windows (with the pc cd recovery, made by my cousin long time ago- this pc was sell without cd). the first 20 days it was ok, but nows the PC is still very slow and block on : “failure configuring windows updates, Cancel changes, don’t shut down the computer”
with a start on “safe mode” the cancel change is ok ( but pc still gone crasy) i have previously see that in normal start in the task manager the UC was use at 100% and in a safe mode start the UC was use about 3%.
the time after reinstallation to bug make me think about a virus, and the difference of use of the UC beetwen the normal start and the safe mode make me think about a hardware problem !
you will find in attached piece the log of MAM, FRST and asw (the avast’s antirootkit shut down during the run of asw !?)
so do you have a idea about this issue ans maybe a solution, could it be a virus (or malware or other) or does i need to look the hardware
Thanks for your help
ps: sorry for the translation I have a PC on french, (and i’m french too).
If you don’t mind to read my post, i 'll try to write in correct Shakespear’s langage it 'll be a good training for me. And last year essexboy bring to life an other PC on this forum, so I hope this time somenone will do the same.
If you don't mind to read my post, i 'll try to write in correct Shakespear's langage it 'll be a good training for me.
That was a friendly advice since you said that you translated the OP. I hardly care even if you write in Victorian English as long as we can converse. Now, do you wish to continue with me regarding the issue in the OP or wish to wait for another helper?
I will enjoyed to continue with you. I am under water with this Pc and I think that is not a goog thing to buy a new pc if this one can be fixed. Thanks in advence.
[*]Step #1 ESET Online Scanner
Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.
[*]Download esetsmartinstaller_enu.exe by clicking here.
[*]Right-click on the program and choose Run as administrator.
[*]Accept their terms and condition and proceed.
[*]Install Add-On/Active X if prompted.
[*]From the Computer Scan Setting –
[list][*]Enable detection of potentially unwanted application
[*]Click on Advanced Setting–
[]Uncheck the following box –
[list][*]Remove Found Threats[/list]
[]Check the following boxes –
[list][*]Scan archives;
[*]Scan for potentially unsafe applications
[*]Enable Anti-Stealth Technology[/list]
[*]Click on Start and wait for the virus signature database to update.
[*]The online scan will begin automatically and can take several hours.
[*]Note: Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
[*]After the Scan finishes –
[*]If no threats were found:
[list][*]Put a checkmark in Uninstall application on close.
[*]Close the program and report that nothing was found
[*]If threats were found:
[*]Open the file located in C:\Program Files\ESET\ESET Online Scanner\log.txt (32-bit) or C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt (64-bit).
[*]Attach the log file in your next reply.[/list][/list] Note: Enable your security programs afterwards.
I’ve done the scan as request ( i’ve just plug the ethernet cable after asked by eset) and when i was back from job, the PC was once again on " failure configuring windows updates, Cancel changes, don’t shut down the computer" so i reset and start on “safe mode”- i don’t know how was the end of the scan, but apparently by reading the log there is 3 threats founded.
new things : now each time I shut down the computer, it stops on " failure configuring windows updates, Cancel changes, don’t shut down the computer"
and for info, the computer’s backup is done, it won’t be a problem to reinstall windows if necessery (even if I had already done it, and don’t fix this issue)
[*]Step # Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[*]Open Notepad.exe. Do not use any other text editor software;
[*]Copy and Paste the contents inside the code-box to your Notepad –
[*]Click on File > Save as…
[list][*]Inside the File Name box type fixlist.txt
[*]From the Save as type drop down list, choose All Files
[*]Save the file to your Desktop;
[*]Re-run FRST.exe and click Fix;
[*]Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.[]After the completion, a log will be produced;
[]Attach the log in your next reply.[/list]
however, BIG THANKS for your work, now I’m sure that’s not virus.
I see two ways to explore, problems with updates ( update not supported, bad order installation …) and hardware faillure (witch one, can it be changed …),do you know some forum where i could go to ask help ?