a buddy of mine needed help with his pc . he said he got a virus and stuff. i removed the virus/malware/adware and updated all the software and everything i could do .but if i download anything from chrome it crashes the pc and if i try to install avast anti virus it crashes with a blue screen and says bad pool heading . i did multiple check for hadware issue and more but i cant figure this out .
i been using usb to get stuff to the pc . firefox you can download and install files . i downloaded sophos virus removal to do a virus scan wish mwb might have missed . honestly if anyone can help me id apprentice it and i really cant figure this out …
what i did / tried
i tried SFC /SCANNOW. in cmd found no issues
used MWB to scan pc for malware found 3 and 752 files that where potentially unwanted .
used ADWCleaner found 3 files and removed those
used rkill found no issue
used tdsskiller found no issue
used sofos to do last scan for malware and virus nothing found now
Sorry for bad English
Have you verified reinstalling the pc drivers? it may be that by removing the virus or the remnants of it you will remove some file from the drivers or even worse from windows.
1º visit the page of your pc model and reinstall the drivers, such as video etc
2º http://www.nirsoft.net/utils/blue_screen_view.html
error 2 ntoskrnl.exe ntoskrnl.exe+1a6cbe fffff80003449000 fffff80003a2f000 0x005e6000 0x59b946d1 2017-09-13 15:55:13 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.23915 (win7sp1_ldr.170913-0600) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
those 2 are causing the crash according to WinCrashReport
should i delete them ? i did some google and apparently it is not advice to delete system files ;D :o . i need to replace them with working versions that dont give the error but looks very complicated to do