Virus submissions

How long should it take to get a response from Avast once a file flagged as a virus is submitted? I have submitted a file over 2 weeks ago, and again last week, which I believe to be a false positive, and have not received a reply.

they usually dont reply…

upload the file to www.virustotal.com and test with 40+ malware scanners (if tested before click new scan)
post link to scan result here for us to see

thanks, I’ll give it a whirl.