i have a virus that avast locates and says it deletes but then it pops up again about 15 mins later and the whole process begins again. Please help me to get rid of the virus forever.
Cheers
What is the name and location/path of the infected file
If it keeps coming back, there is likely to be an undetected or hidden element to the infection that restores or downloads the file again. What is your firewall ?
If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).
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- MalwareBytes Anti-Malware, On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later. - 2. SUPERantispyware On-Demand only in free version.
Don’t worry about reported tracking cookies they are a minor issue and not one of security, allow SAS to deal with them though. - See http://en.wikipedia.org/wiki/HTTP_cookie.
i am using windows firewall.
one virus is c:\windows\ld12.exe
Win32:Trojan-gen {Other}
i think there might be another one but it isnt coming up at the min. It says my security wont let me download that recommended file to do the log.
Avast says that it has located them working in the memory. it wont let me move them to the chest even though that is the recommendation and deleting still isnt working cause like you said, there must be a hidden file or 2.
thanks for your help.
there also seem to be files called JS:FakeAV-O and JS:FakeAV-AB. Why wont it let me put the files in the chest when they are located?
Did you run the programs recommended by David
Why won’t it let you do that (file in use, etc.), what errors are displayed ?
If you have XP, vista32bit or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, a memory scan will take place followed by the opening of the Simple User Interface, Menu, ‘Schedule boot-time scan…’ Or see http://www.digitalred.com/avast-boot-time.php.
As micky77 points out have you run the programs I suggested ?
Whilst the windows XP firewall is usually good at keeping your ports stealthed (hidden) it provides no outbound protection and you should consider a third party firewall.
Any malware that manages to get past your defences will have free reign to connect to the internet to either download more of the same, pass your personal data (sensitive or otherwise, user names, passwords, keylogger retrieved data, etc.) or open a backdoor to your computer, so outbound protection is essential.