virus updates "access denied" Avast (free)

system · 2015-08-14T05:07:30.000Z

When I try to allow virus updates, I get the message Access Denied. If I look at the base software it says under properties version 10.3.2223.1143. Under the AvastUI the version says 10.3.2223 but dated 12/31/1969.

What programs must be allowed in my Firewall to allow virus updates?

DavidR · 2015-08-14T15:10:35.000Z

Check your system date day/month/year and adjust as required.

If the date is correct, try an avast Repair - Control Panel > add remove programs/programs and features > avast antivirus > Change - from the next screen scroll down to Repair and OK your way out - reboot.

system · 2015-08-14T19:51:09.000Z

Date/time all nicely set by Netclock on boot. Tried repair (WinXp3) and got BSOD from anti-tamper at end of repair. Rebooted to safe mode & completed repair with Avast complaining about Vipre. Still get access denied message on attempts to update definitions.

So, perhaps Avast can’t be used as a secondary, backup scanner? My ‘subscription’ expires today apparently, I don’t quite understand what that means.

Pondus · 2015-08-14T19:57:00.000Z

Avast complaining about Vipre

So you have two AV installed .... there is your problem

Why Using Multiple Antivirus Programs is a Bad Idea https://blog.kaspersky.com/multiple-antivirus-programs-bad-idea

General: Uninstalling a third-party antivirus software https://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle

if you want a extra scanner use one that is made for it, like Malwarebytes

system · 2015-08-14T21:04:20.000Z

Ok.

Most certainly one shouldn’t have two AV solutions running at the same time. I had thought that disabling Avast’s real-time activity would prevent that and that I could get updated definitions regardless. I suppose that assumption was incorrect. Pity.

Now onto the removal tool.

Pondus · 2015-08-14T21:10:14.000Z

Disabling is not enoug bc of the way AV install, they dig deep in to the OS so that they can investigate all corners of your computer

The best extra scanner that exist is Malwarebytes and it is made to run alongside AV as a help tool

DavidR · 2015-08-14T21:36:32.000Z

Pondus post:6:

Disabling is not enoug bc of the way AV install, they dig deep in to the OS so that they can investigate all corners of your computer

The best extra scanner that exist is Malwarebytes and it is made to run alongside AV as a help tool

As mentioned, resident on-access scanners are designed to have low level drivers so that they can intercept files so that they can be scanned. Even when the shields are disabled there can be conflict between both AVs low level drivers.

system · 2015-08-15T08:29:52.000Z

All this has been interesting. But it never has addressed the issue of "access denied’ for updates. While, indeed, there may be clashes between two A-V scanners because of their low level file demands, if the user chooses to try the product anyway why shouldn’t the product allow definition updates? Now, if there might be damage to the machine because of conflict, the prohibition seems valid. But if it’s a simple loop effect between two products trying to fight over an item of malware, that’s an issue I can deal with.

Announcements