virus updates fail error

system · 2008-01-09T18:47:26.000Z

Hi … I’ve been using Avast home now for quite some time and am veryyy happy with it as others are. Yesterday, for reasons that I don’t know, when it went to auto-update , rather then the usally blue box telling me it had been updated, I got a red box saying there was an error and to ‘click here for more details’ …but when I click there nothing happens… so I don’t know where to go to see what the issue is. ??? All and any direction would be appreciated…thx, Kat

Lisandro · 2008-01-09T18:53:03.000Z

Can you manually update?
Does this occur each time you boot now or just that one?
Do you use a firewall, which one?
Are you using XP or Vista?

system · 2008-01-09T18:59:56.000Z

I’m running XP home and its not on reboot… I have it set to auto-udate which it did fine til yesterday, then that ‘red box’ which links no where started.

system · 2008-01-09T19:03:45.000Z

Windows firewall is up … and i couldn’t find where to update manually

system · 2008-01-09T19:29:33.000Z

Sorry for these additions, I never had an issue so I never had to reallly look closely at things. I found the avenue for updates and changed it to manual … but when i click the ‘update now’ that does nothing. Hoping I finally supplied you with all the info u asked for … again, my apologies K

szc · 2008-01-09T19:34:04.000Z

To update manually, you have to right-click the avast! blue ball icon in your system tray, and choose Updating - > either iAVS Update for updating virus definitions only, or Program Update to update avast! program if new version is available on the server.

EDIT: And do not change those options to MANUAL inside the avast! program settings. They need to stay on Automatic like before. In case you keep them on MANUAL and you forget sometimes to update, you’ll be without the latest virus definition or even program version… avast! can’t protect your computer if its virus definitions are not up to date.

system · 2008-01-09T20:03:12.000Z

s i g h …neither update goes anywhere. I click and get nothing.
PS I did reset it back to auto-updates

Lisandro · 2008-01-09T20:30:24.000Z

Kat845 post:7:

s i g h …neither update goes anywhere. I click and get nothing.

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

system · 2008-01-09T20:46:53.000Z

I hope this is what u want…
08.01.2008 08:13:16.000 1199797996 system Memory: 43% load. Phys:296084/522672K free, Page:1068116/1279264K free, Virt:2069632/2097024K free
08.01.2008 08:13:16.000 1199797996 system Computer WinName: MY-2ND-FLOOR
08.01.2008 08:13:16.000 1199797996 system Windows Net User: SYSTEM
08.01.2008 08:13:16.000 1199797996 general Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
08.01.2008 08:13:16.000 1199797996 general Operation set to INST_OP_[16]
08.01.2008 08:13:16.000 1199797996 general Old version: 44a (1098)
08.01.2008 08:13:16.000 1199797996 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a01752 (117039M free)
08.01.2008 08:13:16.000 1199797996 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008 08:13:16.000 1199797996 system Installed in: C:\Program Files\Alwil Software\Avast4 (117039M free)
08.01.2008 08:13:16.000 1199797996 internet SYNCER: Type: use IE settings
08.01.2008 08:13:16.000 1199797996 internet SYNCER: Auth: another authentication, use WinInet
08.01.2008 08:13:16.000 1199797996 package Part prg_av_pro-44a is installed
08.01.2008 08:13:16.000 1199797996 package Part vps-8010700 is installed
08.01.2008 08:13:16.000 1199797996 package Part news-4b is installed
08.01.2008 08:13:16.000 1199797996 package Part setup_av_pro-44a is installed
08.01.2008 08:13:16.000 1199797996 package Part jrog-24 is installed
08.01.2008 08:13:16.000 1199797996 general Old version: 44a (1098)
08.01.2008 08:13:16.000 1199797996 package Transferred files: 0
08.01.2008 08:13:16.000 1199797996 package Transferred bytes: 0
08.01.2008 08:13:16.000 1199797996 package Transfer time: 0 ms
08.01.2008 08:13:16.000 1199797996 package Retries total: 0
08.01.2008 08:13:16.000 1199797996 package Retried files: 0
08.01.2008 08:13:16.000 1199797996 package Tried servers: 0
08.01.2008 08:13:16.000 1199797996 file NeedReboot=false
08.01.2008 08:13:16.000 1199797996 general Return code: 0x20000001 [Nothing done]
08.01.2008 08:13:16.000 1199797996 general Stopped: 08.01.2008, 08:13:16

08.01.2008 12:13:29.000 1199812409 general Started: 08.01.2008, 12:13:29
08.01.2008 12:13:29.000 1199812409 general Running setup_av_pro-44a (1098)
08.01.2008 12:13:29.000 1199812409 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008 12:13:29.000 1199812409 system Memory: 55% load. Phys:232568/522672K free, Page:1001736/1279264K free, Virt:2069632/2097024K free
08.01.2008 12:13:29.000 1199812409 system Computer WinName: MY-2ND-FLOOR
08.01.2008 12:13:29.000 1199812409 system Windows Net User: SYSTEM
08.01.2008 12:13:29.000 1199812409 general Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
08.01.2008 12:13:29.000 1199812409 general Operation set to INST_OP_[16]
08.01.2008 12:13:29.000 1199812409 general Old version: 44a (1098)
08.01.2008 12:13:29.000 1199812409 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03388 (117024M free)
08.01.2008 12:13:29.000 1199812409 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008 12:13:29.000 1199812409 system Installed in: C:\Program Files\Alwil Software\Avast4 (117024M free)
08.01.2008 12:13:29.000 1199812409 internet SYNCER: Type: use IE settings
08.01.2008 12:13:29.000 1199812409 internet SYNCER: Auth: another authentication, use WinInet
08.01.2008 12:13:29.000 1199812409 package Part prg_av_pro-44a is installed
08.01.2008 12:13:29.000 1199812409 package Part vps-8010700 is installed
08.01.2008 12:13:29.000 1199812409 package Part news-4b is installed
08.01.2008 12:13:29.000 1199812409 package Part setup_av_pro-44a is installed
08.01.2008 12:13:29.000 1199812409 package Part jrog-24 is installed
08.01.2008 12:13:29.000 1199812409 general Old version: 44a (1098)
08.01.2008 12:13:29.000 1199812409 package Transferred files: 0
08.01.2008 12:13:29.000 1199812409 package Transferred bytes: 0
08.01.2008 12:13:29.000 1199812409 package Transfer time: 0 ms
08.01.2008 12:13:29.000 1199812409 package Retries total: 0
08.01.2008 12:13:29.000 1199812409 package Retried files: 0
08.01.2008 12:13:29.000 1199812409 package Tried servers: 0
08.01.2008 12:13:29.000 1199812409 file NeedReboot=false
08.01.2008 12:13:29.000 1199812409 general Return code: 0x20000001 [Nothing done]
08.01.2008 12:13:29.000 1199812409 general Stopped: 08.01.2008, 12:13:29

Lisandro · 2008-01-09T21:01:03.000Z

Kat845 post:9:

08.01.2008 12:13:29.000 1199812409 general Return code: 0x20000001 [Nothing done]

Nothing is being transfered (0 bytes) or done… strange… system is not being updated.
Which firewall do you use?

system · 2008-01-09T21:06:35.000Z

running XP , so that firewall but yesterday is the 1st time i got the ‘red box’ error , before that, it was always the ‘blue box’ telling me it had been done, which after getting that box again today , I was trying to find out what the error was. Think best to uninstall & re-install?

Lisandro · 2008-01-09T21:16:49.000Z

Kat845 post:11:

Think best to uninstall & re-install?

Try to repair your installation first…
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

system · 2008-01-09T21:26:20.000Z

I do so appreciate ur help & patience… you’re gonna love this one …LOL… this is what i did and got :
…to add/remove programs
…Avast
…remove <<<< thats as far as I can get and i get a small error box
“”" ERROR: Avast …a setiface error has occured : 2 … Try re-install or contact support please “”

Lisandro · 2008-01-09T21:53:48.000Z

Kat845 post:13:

…remove <<<< thats as far as I can get and i get a small error box
“”" ERROR: Avast …a setiface error has occured : 2 … Try re-install or contact support please “”

That’s what I thought… your installation is corrupted.
Better install from the scratch:

Uninstall avast from Control Panel first.
Boot.
Use Avast Uninstall for complete uninstallation.
Boot.
Install again the last version.
Boot.
Check and post the results.

system · 2008-01-09T22:57:37.000Z

Thank you so much or your help Tech. I completely uninstalled/reinstalled. I checked that both program and updates were current which it says they are. Looking forward to seeing that ‘blue box’ soon ! I didn’t go to check the ‘log’ seeing as updates were current… did you want to see that again ? If theres anything else that you’d like to know about what I am seeing her now, plz just ask. Be well…K

Lisandro · 2008-01-10T15:14:44.000Z

Kat845 post:15:

If theres anything else that you’d like to know about what I am seeing her now, plz just ask. Be well…K

It’s better wait for your input, i.e., if the problem was corrected or not.

system · 2008-01-10T17:14:31.000Z

All seems ok but I am waiting to see when theres an update … that will tell me if the issues reaally been resolved. Will keep u posted …thx again…K

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