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Thank you so much or your help Tech. I completely uninstalled/reinstalled. I checked that both program and updates were current which it says they are. Looking forward to seeing that ‘blue box’ soon ! I didn’t go to check the ‘log’ seeing as updates were current… did you want to see that again ? If theres anything else that you’d like to know about what I am seeing her now, plz just ask. Be well…K