was told by avast i had virus in my operating memory not good to be online reboot and it would scan ,apparently in safe mode 'cause screen was blue…i was also asked to send the file with the virus to them…after the scan a box came up recomending me to click ignore which i did, computer rebooted…so i tried to find this mystery file but could not , dunno how…after a few minutes the whole procedure started again…so i am in this loop…any suggestions? I am ur granny so bear with me!thanx
Welcome dap106
What was the name of the file?
Was it process.exe by any chance?
The secondary scan you mention is no doubt the avast anti-rootkit scan (8 minutes after boot) it is looking for hidden processes that may be a rootkit. If it is advising ignore I would say take that advice but also send the file to avast (I think that is an option in the detection alert).
By its very nature the file is hidden so it isn’t surprising that you can’t find it, so what was the detected file name and its location ?
the name of the file is windows/system process.exe hope this is the place to answer!
yes it was
Then you have a couple of topics you can check out and join the general confusion.
http://forum.avast.com/index.php?topic=38236.0 and http://forum.avast.com/index.php?topic=40899.0.
When detected on the next anti-rootkit scan (8 minutes after boot) elect to send the sample to avast.