Hi the system does need a good clean, I will probably not get everything first time around
First you will need to uninstall Norton and AVG
From control panel > programs and features uninstall the following :
Norton
Symantec
AVG
A reboot will probably be required after each uninstall
Then download and run the associated removal tools :
Norton https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
AVG http://www.avg.com/gb-en/utilities
Once completed
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Download the attached fix.txt to your desktop
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
[*]Then click the Run Fix button at the top
[*]A dialogue will open asking for the location of the fix.txt you downloaded, locate and select that
[*]Press run fix again
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Please download Junkware Removal Tool to your desktop.
[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.