These two files are identified as viruses every time I start Windows. They’re not. They are the Monkey Island and Full Throttle games (retro gaming: hey! ;)). I’ve put down the full paths of the files in exclusions in the program settings but avast keeps coming up with the virus warning. How do I let the program know they are harmless and can be ignored? Thanks.
Standard Shield, Advanced, Add, the exclusions here also, this is for on-access scans. The program settings on deals with on-demand scans.
If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect (‘virus’, will do) the suspect file and send it to virus @ avast.com (no spaces).
Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a either a new, undetected virus or false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
You could also check the offending/suspect file at: Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. You can’t do this with the file in the chest, you will need to move it out.
Or VirusTotal - Multi engine on-line virus scanner
If it is indeed a false positive, add it to the exclusions lists and check scan it periodically using the ashQuick scan (right click scan), when it is no longer detected then remove it from the exclusions.
What malware is detected in these files?
Can you submit the files to virus@avast.com, please?