Visual question

Good morning,

as also told and asked here https://forum.avast.com/index.php?topic=233440.0 in th Italian’s session,

I can’t view the upper bar, where maximize, minimize and close buttons are, all is dark, the buttons are functional as usual but aren’t visible, as in the attached images:


https://i.postimg.cc/Rq6zzdXm/Avast-visual-question.jpg


https://i.postimg.cc/5YGdCQ9D/Avast-visual-question1.jpg

Thanks to everyone who can help the issue’s resolution
Best wishes!

Hi
I would like to ask you first for some information so we can help diagnose this problem properly.
How often does this problem occur? Is it permanent, or does it have to be triggered?
Do you know of any actions that do trigger this problem (showing a video across the entire screen, Switching monitors,etc)?
Could you please go to “secure://settings/diagnosticInfo” and posting a screen of that page?

That being said, If this problem is what I think it is, it could be temporally solved by following.

  1. Hover your mouse between “new panel (+)” button and the missing buttons.
  2. drag the browser window down a bit and then all the way up (resizing the screen)

I hope this helps

Hello Jakub171 thanks for the answer,

  1. the issue is permanent
  2. I tryed the 2 steps to “temporally solve it” and just the 2nd acts: when dragging the window all the way up to resize it to full screen it shows for a bit (less than a second) just the top right corner with a part of the red X (close window) button visible, not all the bar and all the buttons, just 3/4 of the X’s one
  3. Diagnostic Informations:


https://i.postimg.cc/G8VL1hCY/Avast-informazioni-diagnostiche.jpg

How to solve it?

Best wishes!

Hi. I have sent information about your problem to further analysis. I am sorry, to inform you that I have no solution right now, but we are working on it.

LoL

Thanks for the answer again Jakub171!
Like Life’s Mistery… after more than a week of the issue, Now, the browser magically returned as usual to work fine :smiley:


https://i.postimg.cc/kg0Djc0B/Avast-visual-question-solved.jpg

Loving it (Life)

I will write here again if something new happens

Cheers and Good Life!!!

Hi AnDnA,
I’m glad that your problem is fixed, I hope we will find out what caused this strange behavior, thanks for your response!

Hi again and thanks

maybe it was a memory problem, it did the issue again for about 2 days, the sysem was up since some weeks with many tasks always opened and some applications that uses a lot of resources like as games (it was so also when it returned to work fine).

Now is on after a shut down and all works fine again

Cheers and Happy Life All Thanks!!!

Ok, here again :smiley:

The issue is always the same, it’s as a black layer over the upper part of the browser , in the next images you can see that being with mouse over the minimize, maximize and close’s buttons the browser also visualize the ‘mouseover’ visual effects

the buttons goes right as always

it happened now after having the browser opened since an hour and during/after the use of excel (out of the browser) (I didin’t used excel the other times that the issues had come)


https://i.postimg.cc/68mj3rfj/Immagine2.png


https://i.postimg.cc/DW4CbSC2/Immagine1.png


https://i.postimg.cc/HrxvdZX8/Immagine.png


https://i.postimg.cc/nsW2SJLc/Cattura.jpg

To your analizys :slight_smile:

Hello AnDnA,

We have not been able to reproduce your problem yet.

To me it seems that its not black overlay, but some missing resources…

Could you please try to reinstall the browser and see if the issues persists?

Other ideas if it wont help:

  1. I changed a windows scheme (right click on desktop → Personalize) and saw that the window appearance changed (See attachments). This means that the window is provided by Windows OS. This leads me to the idea, that the missing resource might be because some problem in yours OS. Can you run sfc /scannow command? (There is more info abut this tool: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system). Or/and try different scheme then you are using now?

  2. Share browser logs after this issue appears. The browser logs are not collected by default, but you can enable them:

[ol]- Run the browser from command line “C:\Program Files (x86)\CCleaner Browser\Application\CCleanerBrowser.exe” --enable-logging --v=2

  • Find log file: its file called safer_debug.log in C:\Users%USERNAME%\AppData\Local\CCleaner Browser\User Data (beware the log file is overwritten with each browser run)[/ol]

Hello Libor and Thanks for the answer

Till now I’ve not yet reinstalled it cause I’m still working with it

In the meanwhile

  • the sfc scan has gone with the result that no integrity violation has been found
  • the system is up since some hours, a few hours ago it did the issue again, closing and opening AvgBrowser the issue was still on
  • Now (after a few hours working on pc with the browser closed) I’ve got it opened since more than an hour with many opened tabs and it’s going fine without the issue (so I’ll post the log when it will appear again, if it will appear… :smiley: )
  • I’ve now changed the Windows’ theme to check it as You asked
  • Love is the answer :wink:

Well Thanks again, keep in touch, I’ll write when the issue will come again to post the log, or after some days of check, to tell that is going all fine definitively

Have A Good Life!!! :slight_smile:

Upgrade:

  • It still happens too after the change of the Windows’ theme

  • As told yet sfc scan reports that all is ok

  • When launching the browser with logging on from command line it report this error and the launch of the browser goes fine (this also when the browser work fine without the issue)


https://i.postimg.cc/dD3gYCcQ/Avvio-Broswer-con-Log-da-Riga-di-Comando.jpg

Thanks ^^

Uninstalling Avg Browser :o


https://i.postimg.cc/R3hR0yC7/Cattura.jpg

It says:

“Password protection has been completed”
Was denied to Intel Management Engine Component the access to the Google Chrome’ passwords

It says to “Block the app” but it don’t do nothing and continue to stay the Avg window on…

Now I’m going to shut down the pc directly from the electrical source to close te window being protected by the Avg window still on

strange things happening

I know what it should be, but it seems strange the call by the Avg Antivirus…

The new thing that I noticed (dunno if it happened before) is the “paging errors”, here after the reinstall, it happens for any process


https://i.postimg.cc/2bc5dmt6/Paging-Errors.jpg

May it have an influence with the issue?

UP

Good afternoon,

the issue is still present and happens just with AVG Secure Browser.
Chrome and Firefox, like as Opera and Internet Explorer could stay opened for days going fine as usual, Avg is the only that after some minutes present the issue.

As told, I have uninstalled and reinstalled it too.

Cheers.