Vladimir Hornicek
Let me please clarify your situation.
Avast do not sell any licenses directly to customers.
Especially we never charge any customer without their consent.
Your orders/renewals were processed by our distributor - company Digital River Ireland Ltd.
Core of your issue was that you signed-up for a TRIAL of our Avast Premier license - twice (one of your emails contained typo).
This license is free (full version of this product) for two months with an active auto-renewal feature.
You can cancel your renewal anytime you want.
Your issue with incorrect email address should been reported immediately to our support at support.avast.com once you did not receive confirmation email from our distributor.
You placed another trial license day after your first one. You received confirmation email for this order.
Both subscriptions remained valid so both licenses were charged for a renewal fee.
Avast offer a 30 days money back guarantee from the date of charge. This policy is unconditional so you can request your refund without any reason given.
Just to remind you that both of your licenses were already refunded back to the account used for the original purchase.
We are not responsible for any overdraft fees charged by your bank.
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Vladimir, Let me please clarify, I wasn’t paid for the two licenses. they weren’t refunded to my account. and every time i’ve ask your company when, and where, were they supposed to have been refunded, no-one can tell me. but i again tell you the refund was not given, period. and if you are thinking it was the payment from Oct. 10, 2017, then again Avast is only paying me back from the amount they withdrew from my Bank Account from Oct. 7, 2017 illegally. so i’ll wait for your response. thank you.
