These files are not viruses! Please remove them from the Avast warning list, if possible.
You can contact me privately if you need any more information or anything for verification purposes.
Thanks!
Elmar Moelzer
VoluMedic Product Manager
I downloaded the first in your list and no alert with the web shield. I scanned the downloaded file and no alert, see image, click to expand.
It is only when you try to run it that the AutoSandbox pitches in with the File prevalence/reputation is low, image2. This isn’t a detection as such but an advisory/recommendation.
The autosandbox process is controlled in the first instance by the file system shield (FSS), the suspect.exe file is scanned before it is allowed to run. If it were infected, it could/should be detected by the FSS, so one reasonable thing in its favour is it hasn’t had a definitive detection.
However, the FSS checks other things amongst those a) is the file digitally signed, b) its location and what it does (this is done in the emulation check). these can trigger a suspicion and it is this suspicion that results in the recommendation to use the autosandbox (what the autosandbox is checking image3).
Now the user can accept this decision and run it in the autosandbox or have it run normally and to Remember the answer for this program. Provided of course you are familiar with the program and that it is clean and of course that you intentionally initiated the program, image4.
I know that these files are safe, I made them
The problem is that potential clients that download our demos and installers for our applications get the warning and get scared/confused.
Is there some way for AVAST (the company) to tell their analysis thingy that the files are actually safe? I am sure it is checking against some database on whether the file is known or reputable, no?
My comments are related to your title and your saying that they aren’t viruses and avast isn’t saying they are (or it would have alerted). Avast probably does have its own database and it also has over 150 million users and they also use a community feature for Cloud Services where as users get these notifications it is reported up the chain to avast and their response/answer to the autosandbox I believe is also noted.
Whitlisting is I believe very, very limited, usually has to be from a trusted source, digitally signed, etc.
Generally this is for operating system files, files signed by trusted publishers, or other files covered by the avast! whitelist.
There is an on-line contact form, http://www.avast.com/contact-form.php?loadStyles for: * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website; Undetected Malware; Press (Media), issues.
I have highlighted two options, though technically the second isn’t correct as there isn’t a virus alert.