VOPackage.exe

system · 2015-04-18T18:55:58.000Z

No!. It also happens in Internet Explorer

There are no other browsers, so it happens in 100% of them :-\

essexboy · 2015-04-18T19:18:05.000Z

Could I have a fresh FRST scan please

system · 2015-04-18T19:42:39.000Z

Absolutely.

essexboy · 2015-04-18T21:07:39.000Z

Could you let me know the result of this please

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: R2 NetTcpHandler; C:\Users\Juliana\AppData\Roaming\NetService\netservice.exe [211824 2015-03-20] (QNT) C:\Users\Juliana\AppData\Roaming\NetService Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-04-18T21:41:04.000Z

done!

The start up page… sadly still there. In both chrome and IE

essexboy · 2015-04-18T21:43:02.000Z

Is it the web page jogostempo that is the problem ?

system · 2015-04-18T21:45:05.000Z

Well, if you tell me there is no malware, and that this page is not a sign that there is smth harmful, then I think it’s alright. Is that it?

essexboy · 2015-04-19T09:12:25.000Z

No, it is just that a Brazilian ISP DNS has been hacked. What is your ISP http://g1.globo.com/tecnologia/noticia/2014/04/ataque-redireciona-clientes-da-net-para-virus-em-acesso-ao-google.html

The ISP is Virtua. It belongs to a major cable TV and Telephone company in Brasil called "NET". Their clients are counted by the millions. I don't know how many of them were configured to use the server that was compromised.
Apparently my computers were not instantly infected because only the first out of the two DNS servers on my DHCP’s default configuration was compromised. As this server was very very slow, it timed out more often than not. So the true DNS server asnwered many of the requests.

system · 2015-04-19T20:00:43.000Z

wtf!!

Yes, that’s it. It explains why wasn’t anything working!

Does it work If I change my DNS?

essexboy · 2015-04-19T20:15:11.000Z

OpenDNS is a good one https://store.opendns.com/setup/#/

Once you have that set up can you let me know how the system is

system · 2015-04-22T01:19:51.000Z

OK, so I changed the laptop’s DNS, but then figured out that my router’s DNS also need to be changed!

Except that, I don’t know how to do it :-[

I get to see the primary and secondary DNSs but can’t change them. print screen attached

essexboy · 2015-04-22T09:51:42.000Z

It looks as though they are part of the firmware, so it is up to your ISP to fix the problem

Have the alerts ceased since using openDNS

system · 2015-04-22T20:28:29.000Z

no, still the same.

So I’ll call them and see what can be done!

In case I manage to change my router’s DNS, should I use that same fixlist in FRST?

essexboy · 2015-04-22T20:47:02.000Z

OK lets try something different

Run an FRST scan and select shortcut txt. Attach that log

system · 2015-04-23T00:56:57.000Z

here they are!

essexboy · 2015-04-23T11:12:01.000Z

OK after this fix has run could you run the shortcut txt scan again to ensure that I have not missed any

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM\...\RunOnce: [NCInstallQueue] => rundll32 netman.dll,ProcessQueue CHR Plugin: (Native Client) - C:\Users\Juliana\AppData\Local\Google\Chrome\Application\42.0.2311.90\ppGoogleNaClPluginChrome.dll No File CHR Plugin: (Chrome PDF Viewer) - C:\Users\Juliana\AppData\Local\Google\Chrome\Application\42.0.2311.90\pdf.dll No File CHR Plugin: (Shockwave Flash) - C:\Users\Juliana\AppData\Local\Google\Chrome\Application\42.0.2311.90\gcswf32.dll No File CHR Plugin: (McAfee SiteAdvisor) - C:\Users\Juliana\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho\3.41.123.2_0\McChPlg.dll No File CHR Plugin: (McAfee SiteAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\npmcffplg32.dll No File CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll No File CHR Plugin: (Java Deployment Toolkit 6.0.240.7) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll No File CHR Plugin: (Java(TM) Platform SE 6 U24) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll No File CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll (Apple Inc.) CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll (Apple Inc.) CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll (Apple Inc.) CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll (Apple Inc.) CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll No File CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll No File CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll No File CHR Plugin: (Silverlight Plug-In) - C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File CHR Plugin: (RealPlayer Version Plugin) - C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpjplug.dll No File CHR Plugin: (RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) ) - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll No File CHR Plugin: (RealJukebox NS Plugin) - C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprjplug.dll No File CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll No File CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll No File CustomCLSID: HKU\S-1-5-21-1304123484-2936784365-3614486923-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Juliana\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-1304123484-2936784365-3614486923-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Juliana\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-1304123484-2936784365-3614486923-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Juliana\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-1304123484-2936784365-3614486923-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Juliana\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-1304123484-2936784365-3614486923-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Juliana\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll No File Task: {814A8E9A-65E0-437E-AC8B-271283110FC3} - System32\Tasks\{BECA3D34-12A8-4299-A86C-8F472C945E67} => pcalua.exe -a "C:\Users\Juliana\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JHBVLS9P\MP10Setup[1].exe" -d C:\Users\Juliana\Desktop ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk -> C:\Users\Juliana\AppData\Local\Google\Chrome\Application\chrome.exe (Google Inc.) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk -> C:\Program Files (x86)\Internet Explorer\iexplore.exe (Microsoft Corporation) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk -> C:\Users\Juliana\AppData\Local\Google\Chrome\Application\chrome.exe (Google Inc.) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Internet Explorer.lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Google Chrome\Google Chrome.lnk -> C:\Users\Juliana\AppData\Local\Google\Chrome\Application\chrome.exe (Google Inc.) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 ShortcutWithArgument: C:\Users\Juliana\Desktop\Google Chrome.lnk -> C:\Users\Juliana\AppData\Local\Google\Chrome\Application\chrome.exe (Google Inc.) -> www.jogostempo.com?oem=mbtkv3&uid=60AEB53ZB_MK5065GSX&tm=1428950786 Hosts: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-04-24T13:52:13.000Z

!!!

It seems to have worked!

Even without changing the routers DNS? omg

That was amazing.

So much better to see google as start up page ;D

essexboy · 2015-04-24T13:54:54.000Z

Well that was a bit of a chase, normally those would show on the standard log or AdwCleaner would get them. So all is good now ?

system · 2015-04-25T15:04:33.000Z

Yes! I believe everything is fine now!

Thank you!

essexboy · 2015-04-25T15:14:20.000Z

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

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