VPN has to be off to use web browsers and recieve email.

[acaswell4238]

I have to turn off VPN in order to receive email and use Avast, Google Chrome and Firefox web browsers. What can I do to correct this, and what caused this?

Thanks, Skip

[Peter252]

Try going into Menu > Settings > VPN Protocols. Select OpenVPN as your protocol and see if it fixes your problem.

[acaswell4238]

Thank you Peter, you suggestion worked. Never had this problem in the past. Was it a recent change to the program?

[Peter252]

I’m thinking the issue is with the WireGuard or Mimic protocols, whatever the Automatic setting is choosing. Something must be incompatible with our internet connections. I had the same problem as you. This should be something for Avast to fix, I think.

[acaswell4238]

One other issue, I have to turn off VPN when sending Email, is there a fix for that?

[DavidR]

@acaswell4238 post:5

One other issue, I have to turn off VPN when sending Email, is there a fix for that?

Strange, given your previous post ?

@acaswell4238 post:3

Thank you Peter, you suggestion worked. Never had this problem in the past. Was it a recent change to the program?

[Peter252]

@acaswell4238 post:5

One other issue, I have to turn off VPN when sending Email, is there a fix for that?

Sometimes when programs do a software update, it may reset any custom settings you made earlier back to default. So I would go into the settings menu like before and make sure your protocol selection is still OpenVPN.