VPN Licences

Avast SecureLine VPN
1

Last year I cancelled the subscription for one of my devices and arranged for the new licence to cover ONE device ONLY. I have just been debted for a Multi Devices (10) Licence. I cannot find any way to get in contact with Avast to clarify the matter. Every “Contact Us” avenue seems to end in a dead end. Can anyone give me an email address that will put me in touch with a human?

2

This link doesn’t end up at a dead end and can move to an email option.

See my post here - https://forum.avast.com/index.php?topic=220340.msg1718728#msg1718728 - not exactly the same as yours. But you should still be able to modify your responses and get to the email function to report your issue.

3

Thanks for the link Milos - I have successfully had my message accepted. Hopefully I will get satisfaction.
David

4

Was this the link you tried before ?

Let us know how you get on.

5

Hi

I have been exchanging emails and appear to be moving to some sort of refund - by that, their proposal is to increase the length of time on the single user subscription rather than a financial refund.
I have added the link to my address book for any future need to contact Avast.

Thanks for your help
David

6

You’re welcome.

Thanks for the feedback.