VPN license not being accepted

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

When I updated my free Avast last night - there was no vpn tab on there.

I downloaded the trial vpn this morning and tried to use my license - it came back with “your subscription has been cancelled” - I phoned customer support and they wanted to remote log on to my computer - bit fishy, but I let them in - the tech claimed it was problems with my windows7 and said they could fix it for $180 - I told the guy to get off the phone.

There is something amiss here and no way to resolve it - I have a two year subscription purchased in Dec 2014.

Has anybody else had this problem?

2

When I asked for a copy of my license to be sent to my email I got this response in the email:

“1. Please make sure you have installed Avast Pro Antivirus, Avast Internet Security, or Avast Premier on your computer.”

Have they changed the conditions for the VPN - the paid subscription only works on the paid antivirus and Avast Internet Security??

Bogus - I have submitted a ticket - no response saying I’ve submitted one yet.

I’ll give it two days and then request a charge back on my credit card - I don’t have time for this kind of aggravation.

3

Have you already checked if VPN is installed ?
Control panel > software > avast > change

4

I just clicked on the license file again - this time it accepted the license…and now I have VPN. which is good, but bad from the point of view that something at Avast was not working right.

Grr…

5

Ok, I admit it, my Gremlin escaped and got wet ;D
But serious, good to hear it is working now.
Don’t be to hard on avast.
Nothing is perfect and a glitch can happen. :wink:

6

I wouldn’t have been too hard on them Eddy if the support tech had not claimed the problem was at my end and wanted $180 to fix the issue - those guys need to be fired for trying to pull that kind of stunt - I’m guessing that Avast has outsourced their tech support to India or some place that a way.

7

As has been explained many times it is indeed a third party company.
Real and good help from avast can be found on this webboard and through the ticket system.

8

Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)