VPN  License Problem!!

greenviper123 · 2017-04-12T14:27:26.000Z

Can someone help me please!! I have purchased a VPN license for 3 years/ 3pcs but one of my pc is only giving me a ONE year license instead of 3 years. Any help would be appreciated.

Thanks you

Eddy · 2017-04-12T14:30:32.000Z

Are you using the same license file on all 3 systems ?
Did you bought 3 systems/3 years ? (check the order confirmation. Just asking to rule out something)

greenviper123 · 2017-04-12T14:37:08.000Z

yes, i am using the only license I’ve received when i purchased the 3years/3pcs.

Eddy · 2017-04-12T14:46:51.000Z

Remove the VPN from that system
Reboot
Install it again
Apply the license

Let’s see if this is solving it.

greenviper123 · 2017-04-12T14:57:03.000Z

Hi, I am using AVAST Free antivirus version 17.3.2291, i have inserted the license under setting/subscription/secureline VPN within the Avast Free antivirus. Its not a standalone Avast VPN. Do you want me to delete the whole Avast Free Program and re-install??

Thanks

Eddy · 2017-04-12T15:34:34.000Z

No, just removing the VPN should be enough.

greenviper123 · 2017-04-12T20:57:36.000Z

I dont know how, the VPN is integrated with AVAST Free Antivirus.

Eddy · 2017-04-13T07:35:47.000Z

Remove the component for the VPN.
https://www.avast.com/faq.php?article=AVKB96

greenviper123 · 2017-04-13T20:32:08.000Z

ok great thanks. I will try to uninstall Avast Secureline VPN from AVAST Free Antivirus and will re-install it. Then i will try my license again and see if it gives me my 3 years subscription i paid for. I will do this on Friday and will let you know either way. Again thanks and chat later!!

Eddy · 2017-04-13T21:04:20.000Z

Take your time and have a nice eastern.

greenviper123 · 2017-04-15T10:49:05.000Z

Hello again, i have uninstalled VPN and re-installed under component as you have recommended but once re-installed, Avast Free antivirus recognized the license i have previously try to insert and wont let it change (license). It seems that AVAST have the license somewhere within the program. Will I have to remove AVAST complete and possibly clean the registry for my license to work properly??? Thanks

Eddy · 2017-04-15T16:17:43.000Z

No contact avast (ticket) and let the have a look at it.
https://support.avast.com

greenviper123 · 2017-04-18T20:27:54.000Z

Ok, thanks for your help. Very much appreciated.

Eddy · 2017-04-18T21:01:28.000Z

You’re welcome.

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