3

I’ll try to help…

At first, support can take a few days to handle your situation. My last support request took 16 business days to answer me and no solution, as expected.
So, you have to wait.
The most important thing is… do never send more than one support ticket, because it will put you at the waitlist end again.

Take a look here and see if is everything ok with your license then try again: https://my.avast.com/fr-fr/#licenses

Good luck! :wink: