VPS Update - cannot install...Also automatic Update not working

Avast Free Antivirus / Premium Security
1

I have tried downloading and installing the latest update (I’ve been without internet connection for 6 months and my Avast is also not doing automatic updates), but received the following error message after downloading
Can’t install VPS update. Errorcodes: Ver: 4.8.1229
SI: 0x00000002
ST: 0xffffffff
LE: 0x00000000
Can anyone help me? also, my automatic update is not working nor is the manual update. I also tried downloading the program again and that also did not work. What should I do?

thanks for any help
Jane

2

You have an old program version 4.8.1229 and since that is mentioned in the errorcodes, I guess you first have to do a program update. The latest avast version is 4.8.1335, right click the avast ‘a’ icon, select Updating, Program Update, this will do a program update followed by a VPS update.

3

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.
4

I have tried doing a program update and it does not work so I will try this solution. I hope it works as I really don’t want to find myself with no antivirus software.

Thanks…will let you know what happens.

5

I cannot uninstall from the Control Panel. Nothing happens when I click on remove/change. I’ve stopped Avast from running but still cannot uninstall. Shall I just do an uninstall from the Avast website as suggested in step two here?

6

Then start from the next step, but you will have to be in safe mode when you run the avast uninstall utility.

7

how do I start in safe mode?? I’ve already created a restore point but don’t know how to start in safe mode.

8

Booting into safe mode http://www.pchell.com/support/safemode.shtml.

9

thanks. Will check it out but this is beginning to get complicated!

10

Not so complicated, taken a step at a time.

11

THANKS!! :slight_smile: It worked!! All is well.

Most appreciated

12

You’re welcome.