Incident Report for Avast Business Managed Antivirus and CloudCare
The VPS feature is currently experiencing delivery issues and we are working to resolve this imminently. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
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Incident Report for Avast Business Managed Antivirus and CloudCare
We are continuing to experience issues with the delivery of our virus definitions, and are working to resolve this as soon as possible.
At this time, the most recent virus definitions have been deployed for the latest versions of Avast for Windows, and for Avast Business Managed Antivirus, we are working on bringing Mac, Linux and Avast legacy for Windows back up-to-date.
The effect here is that devices will show as out-of-date/trigger configured notifications. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates from the rest of the systems ensure that our users are still fully protected.
In the meantime, users can temporarily disable the “virus database is out of date” alert/notification within the Avast Business Management console or CloudCare portal.
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Update - Following the attack attempt on our network which we communicated on October 21, we thoroughly scrutinized all releases which led to the suspension of VPS updates for all Avast Business products versions 9.x - 19.7 for four days, which was an important precautionary measure to analyze them for any modified code. This is the reason for the delay in the delivery of VPS updates last week. We have since confirmed that the VPS updates are secure. As a second additional step, we implemented a process whereby product updates, including VPS updates, are thoroughly checked and updated every few days, instead on a daily basis. We are working hard on returning to our regular process of issuing daily VPS updates.
For around 10% of Avast Business users who are currently still using an Avast Business version 8.x, the VPS updates are on hold and undergoing rigorous inspection. We are working hard to resolve this as soon as possible.
Despite these delays, we are confident to say that all of our users are protected. Avast’s threat detection systems consist of multiple layers of security and the automatically streamed updates that are being released continuously between the aggregate VPS updates run every 3-5 minutes to deliver virus definition data, and ensure that our business and consumer users remains fully protected at all times.
Hello and thank you, I have checked now and mine has updated to 191102-0 ( Nov 02 , 2019 )
At least now it can detect the current wave of .doc file attachment viruses which is hitting us!
However it’s not completely up to date to today, in fact I see the newer avast 19.7.2573 has updated its VPS to 191103-2.
On the console device, browse to C:\ProgramData\AVAST Software\Administration Console\Mirror\Mirror and make a backup of the contents of the folder.
Remove all files EXCEPT:
[li]mirror.def[/li]
[li]servers.def[/li]
[li]servers.def.lkg[/li]
Do the same for the C:\ProgramData\AVAST Software\Administration Console\Mirror\Distrib\distrib0 folder EXCEPT leaving the following 2 files in the folder:
[li]mirror.def[/li]
[li]servers.def[/li]
Run the update server definitions job from the console to repopulate the updates in the console.
Good deal. Hopefully, it’ll continue working, but if you encounter more issues, submit a case at https://www.avast.com/business-support-contact and be sure to notate both your program version and virus definition.
