vps update problems

Avast Free Antivirus / Premium Security
1

Hi avast users
i’ve installed 5.0.545 version past week, but I’ve never succeeded to run the updating (automatic or manual).
Running manually the vsupupd.exe file I have this msg

“can’t install vps update. please report following errorcodes:
ver : 5.0.545
SI:0x00000002
ST:0xFFFFFFFE
LE:0X00000000”

Running the updating from the interface, it always responds that my version is the last and it’s already updated, but it’s not true (for example today I have 100530-1 version but I checked there is already version 100601). Yesterday I uninstalled avast and reinstalled it, then run vpsupd.exe with 1005301 and it succeeded, but today it’s still the same
This is the log using the interface (i have proxy):

12:00:36 min/gen Started: 01.06.2010, 12:00:36
12:00:36 min/gen Running setup_ais-221 (545)
12:00:36 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
12:00:36 nrm/sys Memory: 68% load. Phys:328444/1048032K free, Page:1984596/2523968K free, Virt:2070532/2097024K free
12:00:36 vrb/sys Computer WinName: PCnnn
12:00:36 min/sys Windows Net User: SYSTEM
12:00:36 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “1”
12:00:36 vrb/gen DldSrc set to inet
12:00:36 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
12:00:36 min/gen Old version: 221 (545)
12:00:37 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
12:00:37 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a01660 (20937M free)
12:00:37 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
12:00:37 nrm/int SYNCER: Agent=Syncer/5.00 (ais-545;p)
12:00:37 vrb/sys Computer DnsName: pcnnn.mycompany.DNS
12:00:37 vrb/sys Computer Ip Addr: nn.nn.nn.nn
12:00:37 nrm/sys Installed in: C:\Programmi\Alwil Software\Avast5 (20937M free)
12:00:37 nrm/int SYNCER: Proxy nn.nn.nn.nn:80
12:00:37 nrm/int SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:37 nrm/int SYNCER: Auth: no authentication
12:00:37 vrb/pkg Part prg_ais-221 is installed
12:00:37 vrb/pkg Part vps_win32-10053001 is installed
12:00:37 vrb/pkg Part setup_ais-221 is installed
12:00:37 vrb/pkg Part jrog-a7 is installed
12:00:37 vrb/pkg Part jrog2-0 is installed
12:00:37 vrb/gen LoadState: Edition=1
12:00:37 min/gen Old version: 221 (545)
12:00:37 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
12:00:37 min/gen GUID: 2f3e8054-1e38-455a-8140-cde09cf281ba
12:00:40 nrm/gen Server definition(s) loaded for ‘main’: 374 (maintenance:0)
12:00:40 nrm/gen SelectCurrent: selected server ‘Download801 AVAST5 Server’ from ‘main’
12:00:40 nrm/int SYNCER: Proxy nn.nn.nn.nn:80
12:00:40 nrm/int SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:40 nrm/int SYNCER: Auth: no authentication
12:00:40 nrm/int SYNCER: Proxy l/p: user/***
12:00:40 nrm/int SYNCER: Agent=Syncer/5.00 (ais-545;p)
12:00:40 nrm/int HttpGetWinsock(http://download801.avast.com/iavs5x/servers.def.vpx)
12:00:41 nrm/int Used server: http://download801.avast.com/iavs5x
12:00:41 min/fil GetFileWithRetry: servers.def.vpx downloaded .
12:00:41 min/fil servers.def.vpx not changed, 1274685919/0
12:00:44 nrm/gen Server definition(s) loaded for ‘main’: 374 (maintenance:0)
12:00:44 nrm/gen SelectCurrent: selected server ‘Download824 AVAST5 Server’ from ‘main’
12:00:44 nrm/int SYNCER: Proxy nn.nn.nn.nn:80
12:00:44 nrm/int SYNCER: Type: standard HTTP proxy (rfc2616,2617)
12:00:44 nrm/int SYNCER: Auth: no authentication
12:00:44 nrm/int SYNCER: Proxy l/p: user/***
12:00:44 nrm/int HttpGetWinsock(http://download824.avast.com/iavs5x/prod-ais.vpx)
12:00:44 nrm/int Used server: http://download824.avast.com/iavs5x
12:00:44 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
12:00:44 min/fil prod-ais.vpx not changed, 1275246217/0
12:00:44 min/pkg LoadProductVpu: C:\Programmi\Alwil Software\Avast5\Setup\prod-ais.vpx
12:00:44 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
12:00:44 vrb/pkg LoadPartInfo: jrog2 = jrog2-0 returned 00000000
12:00:44 vrb/pkg LoadPartInfo: program = prg_ais-221 returned 00000000
12:00:44 vrb/pkg LoadPartInfo: setup = setup_ais-221 returned 00000000
12:00:44 vrb/pkg LoadPartInfo: vps = vps_win32-10053001 returned 00000000
12:00:44 min/pkg LoadProductVpu: C:\Programmi\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
12:00:44 min/gen basGetRegistrationInfo return value: 0x00000000
12:01:18 min/int submit has nothing to send
12:01:18 nrm/pkg Submit: files 0, bytes 0, time 0 ms
12:01:18 nrm/pkg Submit success: files 0, bytes 0, time 0 ms
12:01:18 nrm/pkg Transferred: files 2, bytes 3885, time 593 ms
12:01:18 nrm/pkg Retries: total 0, files 0, servers 2
12:01:18 vrb/fil NeedReboot=false
12:01:18 min/gen Return code: 0x20000001 [Nothing done]
12:01:18 min/gen Stopped: 01.06.2010, 12:01:18

2

Did you set avast proxy settings into the update tab?

3

yes, I tried also to specify direct connection but of course i had connection problem. With proxy set no problems appear in the log , file prod-ais.vpx seems to be downloaded correctly, but i look at the file property in the C:\Programmi\Alwil Software\Avast5\Setup folder and it was modified at 30 may 2010, 21.03.37, so it was never replaced by new dowload.

4

I wouldn’t check the changes by the folder date and time.
I’ll trust in the avast GUI and logs.

5

That’s what appear in the GUI
see the attached

6

itavast, ok, it could be a GUI problem.
Can you post the last lines of the logs?

7

i posted it in my first post (extract from file setup.log). I don’t know if there is another log file, in this case pls tell me how to report it.

8

The log is that, but there aren’t enough lines to analyze.
You can use multiply posts or upload (attach) it. If it is too big, save with another name and let only the last updates group of lines (they start with Started and end with Stopped.

9

ok here it is

10

Sorry, you’ve included the same log of the first post.
The result is:

12:01:18 min/gen  Return code: 0x20000001 [Nothing done]

What happened before? What are the other updates results?

11

ok, i included what happened yesterday, when i uninstalled and reinstalled avast and then ran succesfully vpsupd.exe manually.
Today when i tried to update manually (i’ve dowloaded new version of vpsupd) no log is generated, only the error message that i reported in my first post.

12 
14:06:59 vrb/gen  License key generated Demo
14:06:59 vrb/gen  LicUpgradeLicenseKeyToAvast5 returned 0x00000000
14:07:24 min/gen  szKey: 99999999-9999-9999-9999-999999999999

Are you registering your avast free version or adding the license file for the pro?

14:11:16 min/pkg  vps: can't open event Global\vpsNew.sig, error code: 0x00000005

Error 5 is access denied. Not sufficient access rights?

Which are your settings for automatic updates and proxy? Can you post screenshots of your settings?

13

I’ve already registered my free version with a license key. I’ve also administrator rights on my PC so I don’t know why acces deny.
Attached proxy settings

14

Please, choose how do you connect to Internet (aggiornari i parametri).
Proxy: Did you edit the settings? Fill with the correct proxy settings if you use one.

15

I’ve set my computer with ‘always connected’ option and tried again. But now the updating seems to be in a loop. I’ve checked in the setup.log and i’ve 4 times the same log of the first post, the updating window is always in the same state as shown in the attached and no job avastsetup running.
Thank you for the assistance, now i have to leave the forum… i’ll came back in 2 days… :slight_smile:
By

16

Most probably the error is in the proxy settings. Double check.
See you round.

17

@ Tech,

If he has a proxy (he’s telling you that he has a proxy), he shouldn’t be set for “always connected.” Shouldn’t he just have it set to the proxy settings?

And depending on how fast his downloads are, perhaps he may want to change his updates from automatic to ask me when updates are available so he can download them at a convenient time depending on his speed. I have several PC’s and some are on broadband and some are on (very slow) dial-up. Perhaps this may help. But we need to wait for the OP to return.

18

I think they’re not correlated. The proxy could be set for dial-up or for permanent connection.

19

@ SafeSurf
The Direct Connection option in the Update, Proxy settings, doesn’t mean they have an ‘always on connection,’ just that their connection is direct and not through any proxy and that can be dial-up or always on.

So they should set their connection method accordingly and set the Proxy if they use one otherwise set it to Direct connection (no proxy).

20

Hi,

I have the same problem. For some reason, sometimes I downloaded the updated. The updated can be downloaded successfully. But when I click it to update, there is this error (see my sshot). But I can update it Online.
Could you pleasetell me why I always get an error like that?
Thanks