Well, this is avast forums and not Symantec support.
Can you send an email for their support?
How did you run avast Cleaner? I mean, does it return nothing?
Can you run it at Safe Mode?
I did not intend to be rude… just that Symantec should give you support, shouldn’t it?
Sorry. I’m just an user like you. I did not speak for Alwil team.
So, let us help you if we can 8)
Thanks… we’ll be happy with more people helping here.
The problem is that avast couldn’t detect it… don’t you think?
What can it clean if it does not detect it?
Can you send an email with the file to: virus@avast.com
You can use Alwil FTP server as a second way to transfer only big files. Upload them to ftp://ftp.avast.com/incoming (please, note that you won’t have READ access to the ftp server, just write - so you won’t even be able to see what you’ve just uploaded).