Waiting for ticket response - unable to renew

system · 2017-06-13T02:05:38.000Z

I sent a message to say my free antivirus is expiring in a few days but I have paid of “Clean up” which is valid for quite some time. I keep getting a message to say my antivirus is expiring but when I try to renew it takes me to a pay for further protection. I am concerned about what will happen when my free antivirus runs out.I received a ticket number back but no follow up with information on what to do.

Eddy · 2017-06-13T07:57:30.000Z

The free version should be registered for another year automatically when the current registration expires.

Current handling time for tickets is 10-15 business days.

bob3160 · 2017-06-13T13:06:21.000Z

In the Avast User Interface, what do you see here:

http://screencast-o-matic.com/screenshots/u/Lh/1497359116051-85393.png

system · 2017-06-14T03:02:18.000Z

Thank you for your replies. I am still getting messages that it will expire in a few days.

When I went to settings I see the 4 days left… I dropped down and found the activation code from last year, it said “congratulations” and then still shows 4 days left >:(

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