Now I think I need more help. I downloaded the norton removal tool and did as it said. When my system restarted a windows security alert window came up. It says,

"Windows Firewall has blocked some features of this program.

Windows Firewall has blocked some features of Norton Online Backup Service on all public and private networks.

Allow Norton Backup Service to communicate on these networks:

Then it has “Private networks such as home computers” checked.

Allow access or cancel"

What do I do?? It has even tried to open internet explored which I don’t really use, I use firefox which I opened to check with you guys. HELP My guess would be to CANCEL??