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Thanks Polonus - understood the bad rating is based on user votes and nothing can be done other than receive enough positive votes.
What is harmful to us are the warning popups on the registration page, talking about our site as being untrustworthy or a potential security threat for people entering their personal data - this is really unfair and completely untrue for reasons mentioned above; our site is heavily regulated, has SSL certificates and other safety measures in place, and frankly in terms of internet safety is as safe as any other site you will find. It’s only “negative” is the fact that it is gambling, which some people do consider bad and automatically distrust.
Would indeed like to know what triggers the warning popup (as it is not present on other websites with similarly bad rating) and how to get it removed.
thanks
Chris