Web problem with Vista and Avast 5

Avast Free Antivirus / Premium Security
1

I installed the latest avast onto a friends computer (vista sp1) and experienced a problem.

Near the end of the install process an error message came up saying that “connection failed, unable to connect to server”. Installation completed but there was no web access (IE8).

I uninstalled and web access returned.

I reinstalled, but the same error message was seen and web access went again.

I uninstalled again, but web access didn’t return.

My friend is not too happy and I’d like to get his computer working again.
Any help would be much appreciated.

Colin.

2

Avast Free or AIS?

How about trying the Avast removal tool in safe mode, see if that gets the internet working again.

What A/V product was on this computer before installing avast?

What firewall is used on this computer if any?

3

It is the free version.

There was a trial version of Norton IS that was removed by someone else.

No firewall other than the Vista one.

I’ll look at removal in safe mode.

Cheers,

Colin.

4

Norton leaves behind many of it’s traces. You may try the Norton Uninstall Utility.

5

Yes, you can obtain Norton’s removal tool from here: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Then let us know if it works again. If not, you may need to repair avast from add/remove programs after the Norton removal.

6

I’d say: you MUST use the norton cleaner. http://uninstallers.blogspot.com/ find it here.