DavidR
8
You’re welcome.
Well colour me totally confused about the web shield being in the mix if this earthnet email account is POP3 and not webmail based.
Since the same controller, avastSvc.exe is used for all the avast shields, including the Mail Shield and the Web Shield, I don’t know if this is down to blocking by ZA on avastSvc.exe. If it were then it should also have been stopping her from browsing and not just this email issue, weird.
If that earthnet email account requires SSL/TLS (secure connection) then she would need to follow Zyndstoff’s info in Reply #4 above.
Also see - avast! 5.x: SSL Problems The Mail Shield may not scan some e-mails - see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458. Whilst this is related to avast5 it is also applicable to avast6.