Goliath
here is link to AVG uninstall page several entries
http://www.grisoft.com/ww.faq.num-285
notice that they recommend downloading the latest installation file to remove
AVG does not have a separate uninstall program
I use the one from ANTIVIR on AVG which does seem to find some things the AVG removal misses
(it is a version of a popular reg cleaner)
Cheers
wyrmrider
spybot does not interfere with AVAST
neither does spywareblaster
you will have to do the remove-reinstall drill with avast after the AVG removal methinks
Just a brief note to report that since I disabled Web Shield, the browser (Firefox in my case) has been working flawlessly and has not stopped connecting in almost 24 hours without any measures having been taken by me (no disabling/enabling of avast! or rebooting). So, at the moment, it seems that I am in the same situation as fooldog01 with Vista and avast! allowing smooth connections to the web as long as Web Shield is not active. I have not yet re-enabled it to see if this corrects the problem as it may have done in his case.
Thanks wyrmrider. I went ahead with the Norton Removal Tool in the ftp link that David provided which appears to have done quite a good job as it even removed the icons and there is nothing running that I can see with the name Norton attached. The NIS directory has also been fully removed. There are two items which appear in MSCONFIG as disabled (ccApp and isCfgWiz) which I googled and both seem to be related to Norton. These are not the two items I mentioned previously which I had disabled, and both of which had the name Norton in them; those are gone. I’m not sure what I should do about these two.
Should I remove avast! and re-install at this point or just run as is for a while to see? If I need to remove avast!, should I do this with Add/Remove Programs and was there an additional cleanup procedure that needed to be followed? I didn’t quite understand your post about this.
Things seem to be running well at the moment but I just uninstalled the Norton programs a few moments ago and rebooted. I disabled the Web Shield provider in an attempt to reproduce the behavior that seemed to solve the problem for fooldog01, and will continue to run this way for a little while (re-enabling Web Shield after maybe a couple of hours) unless I hear otherwise. I hope the removal of NIS solves the problem.
they are related to norton
they will not cause any problems but you do not need them
you could also try the antivir removal tool if you are going to reinstall AVAST
but let’s see if avast works correctly with Norton resident portions and most registry entries gone
get web shield back on and report
thanks for posting those two Norton remnants- there may be additional fragments
if you do run the antivir tool and find any let me know- it did on may machine and I have not used norton AV for YEARS and was converting from- subsequent to Norton- Antivir and AVG installations
If you do need to reinstall I’d do both the add remove programs way and then use the “small fix” then run the antivir tool then reinstall - with lots of reboots
perhaps this will not be necessary
So far, so good with Web Shield up and intense surfing for about 2 hours now. Memory usage seems considerably lower (it may be the two programs though). I will probably be up past midnight (PST) visiting different sites and should know what is going on soon. Thanks.
Once you have remover Norton you will most certainly notice less ram used and probably your system is more responsive too. So if after the removal avast is running fine it will probably be OK to leave it as it is, if you do have any other issues then a reinstall would be advised.
I seem to have missed the antivir that wyrmrider has picked up on so you should run the uninstall tool for that before considering any action on avast.
Avira AntiVir Uninstall Package & RegistryCleaner (choose appropriate version): http://www.avira.com/en/support/support_downloads.html
DAvidR echos correctly
do not run the Antivir tool unless you have to reinstall as the norton fragments are disabled they are harmless
looks like you are good to go
after an update you might want to schedule a boot scan for your next reboot to catch anything that might have snuck in while webshield was down however the on access-(when a program loads) protection should catch most things
Well, I’m sorry to say that last night, after about an additional hour of internet use, I again had Firefox 3 just suddenly stop connecting. There was no prior slowing down of the system or other tangible symptoms whatsoever, clicking on a link just spins Firefox and the connection does not go through. After trying two or three addtional links without success, I stopped avast! On-access protection using the taskbar icon and was able to reconnect immediately. I turned avast! back on and continued as if nothing had happened.
So, I think I should proceed to the next step of removing and re-installing avast! in the hope that that will fix it. I have a question about wyrmrider’s post below:
I’m not sure what the “small fix” refers to so I will wait for clarification before I proceed. Then I will use add/remove to take out avast, use the small fix (whatever it is), use the antivir tool in the link David just provided, then reinstall, rebooting after every move. Please let me know if I am understanding this correctly. I’m now again wondering if fooldog1 really got this permanently fixed since if one uses the net only lightly it takes (me) hours to get to the glitch.
There is are several links on the Avira site and I’m a bit confused as to which ones to use. First is the Avira AntiVir Removal Tool accompanied by a “download here” link. Then a little further down the page is a link to what appears to be the same thing. And prior to that there is an “Avira AntiVir and Registry Cleaner” link. I am under the impression that I should go with the last one. Is this correct? Also, it does not indicate support for Windows Vista in the pdf Manual (going as far as XP).
It’s possible that I may have completely misunderstood something here. I have never had any Avira products on my computer and was thinking that you were all referring to some generic product that removed malware. Is this software really applicable to me? Thanks.
right
the Antivir tool is a general purpose tool which might remove those two Norton leftovers
I’ll check on which one is which-- good find about Vista
so I’ll check and see if they work on Vista
so for now Neither
there are other ways to clean up those entries however since they are disabled they cause no need for immediate action
I uninstalled avast! and ran the uninstall utility in Safe Mode, rebooting at each step along the way. I have completed the re-installation, rebooted, and chose “yes” to schedule a boot time scan; but, I had to move from the location when the scan had only progressed 5% and possibly made a mistake stopping it. I suppose a regular scan will do the same for me this evening but stopping it may have allowed a bug to stay around. I suppose I could repeat the installation process this evening if it becomes necessary. Again, keeping my fingers crossed. Thanks for your help.
you completed the installation process
ran update
then scheduled bootime scan- right?
rebooted - scan started then moved ?
should be no harm no fowl
no hits?
you should not have to reinstall
you could reschedule bootime scan if still having problems
run your hours of tests now and let’s see if something acts up
NORTON hopefully was the root of all EVIL and hopefully the conflict is gone
Stopping the scan shouldn’t be a problem, it is only looking for infection and your problems don’t seem to be related to any infection.
The installation doesn’t need to do a boot-time scan to complete successfully, it has effectively done that before you reboot and if windows started after aborting the boot-time scan, then no problem you should OK.
Re the two NIS entries reported earlier:
There are two items which appear in MSCONFIG as disabled (ccApp and isCfgWiz) which I googled and both seem to be related to Norton.
Then it is back to monitoring avast and your browsing and see what the result is.
If they are disabled in msconfig, you cang go back in there and right click on them and you should be able to select delete.
I wouldn’t make that supposition a boot-time scan can take a while and it differs from the regular on-demand scan as you can change the sensitivity and effectively what is scanned.
There should be no need to reinstall unless you are experiencing problems and you should report the problem first.
Like info I’m also still having problems. A couple of nights ago I did an uninstall, then rebooted to safe mode and ran the Antivir registry cleaner tool wyrmrider suggested (which seemed to find a slew of AVG related entries) and ccleaner. I then searched the drives for any Grisoft/AVG directories and removed anything related. After doing that I rebooted the machine, reinstalled avast, followed again by a reboot.
I left avast at 4.8.1201 and did my usual things for a few hours (Thunderbird, Firefox, Guild Wars, Ventrilo server, Ventrilo) and things were fine for a few hours, then suddenly stopped. After a reboot, I went through the process of installing avast beta (was interested to see if there was any difference between the versions) and rebooted again. Things were fine for the rest of that evening. However last evening I experienced the lockups again.
Did I miss a step, as I did not run the avast removal tool? I don’t mind repeating the process if you guys think it’s worth a shot.
I found an earlier thread (http://forum.avast.com/index.php?topic=19650.0) about web shield issues which suggests enabling web shield logging and catching a memory dump when the shield locks up - I will also set these up tonight in the hope of catching the cause.
It will be interesting to see what that webshield log shows
I’ve never done that myself
When I un-installed AVG I also got a lot of AVG leftovers with the ANTIVIR Tool and a lot of very old NORTON leftovers
Avast is now humming for me
good luck
Sorry for the delay in getting back to the board, I was sidetracked yesterday and only now am returning to my computer. In answer to the above, yes, that is right except for the update part which avast! did automatically but it I don’t exactly remember when. Unless answering yes to the “Schedule boot time scan?” automatically causes a reboot then and there, I am under the impression that right after that, avast! updated itself. I was so tired yesterday, I forgot to run a scan from within Vista before going to bed. I just located the boot time scan option from within avast! and will choose that over doing the scan from within Vista.