My computer is constantly getting a pop up window that say “Web Shield has blocked a harmful webpage or file.” It happens even when I am not on the internet.
My computer is Windows 7 and I browse in Firefox.
Any help is appreciated. Thanks in advance.
ok, you are infected.
Follow these guide and attach logs from Malwarebytes,OTL and aswMBR:
Here is the log from Malwarebytes
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2014.02.02.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Tricia :: TRICIA-PC [administrator]
2/2/2014 7:04:34 PM
mbam-log-2014-02-02 (19-04-34).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 209103
Time elapsed: 3 minute(s), 19 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
OTL log
aswMBR.exe scan
Hi there, this may be Blackbeard or a variant…
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
[2014/01/30 21:49:27 | 000,000,084 | ---- | M] () -- C:\windows\SysNative\jvnn.fir
[2014/01/25 15:48:48 | 000,037,888 | ---- | M] () -- C:\windows\SysNative\kiwl.dll
[2014/01/25 15:48:48 | 000,000,097 | ---- | M] () -- C:\windows\SysNative\hrfstiu.mci
[2014/01/25 15:48:37 | 000,000,064 | ---- | M] () -- C:\windows\SysNative\xkuqztz.imj
[2014/01/25 15:32:40 | 000,222,602 | --S- | M] () -- C:\windows\SysNative\bqbt.rlp
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Please download Malwarebytes AntiRootkit and save it to your desktop.
Full instructions how to use MBAR
Please note: This is a beta version so please be sure to read the disclaimer and note of it.
• Unzip/unrar MBAR in a folder to your Desktop and MBAM shall run …
• Click on Next > then on Update button to download fresh definitions.
https://dl.dropboxusercontent.com/u/73555776/mbar_update.JPG
• When database updates click Next
• In the following window ensure “Targets” scan for Drivers; Sectors; System are ticked. Then select “Scan button”
https://dl.dropboxusercontent.com/u/73555776/mbarscan.JPG
• If an infection/s are found ensure “Create Restore Point” is checked, then select the “Cleanup Button” to remove threats.
Or if you are sure any entries should not be kept, just untick them. A list of infected files will be listed.
• The Clean up procedure will be Scheduled for process.
• When complete pop-up will show you. Select the Yes button and the system should re-boot to complete the cleaning process.
Please attach the two following logs from the mbar folder:
system-log.txt
and
mbar-log-year-month-day (hour-minute-second).txt.
OTL log
Here are the logs from the malwarebytes antiroot kit.
Could you confirm that the alerts have now ceased and the computer is behaving ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
[2014/01/25 15:48:48 | 000,000,097 | ---- | M] () -- C:\windows\SysNative\hrfstiu.mci
[2014/01/25 15:32:40 | 000,222,602 | --S- | M] () -- C:\windows\SysNative\bqbt.rlp
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
After running malwarebytes the pop up have stopped. Should I run OTL again?
Aye please as that is a tidy up of two files I missed
How is the computer behaving ? Any problems ?
Here is the last OTL log.
My computer is running a lot faster and no more pop ups. I do have two icons on my desktop though (desktop.ini).
Thank you so much for your help! I really appreciate you taking the time to assist me in resolving my issue.
In that case methinks I will send you on your merry way 
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Delete MBAR from the desktop
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe 
Thanks again!
My pleasure
can anyone help me!!!
i had the same problem with you and i have tried to do all of what you have written above but unsuccessfully.:(((
can u use teamviewers to help me???
the pop-ups constantsly made me annoyed.
Hi there, please do not use some one else’s fix as it could ruin your day
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.