Web shield not scanning in avast 7 after uninstalling Remote Assistance

[system]

As it says in the title.

The shield is running, but scanned/infected is 0/0.

Happening on IE and Chrome

[Lisandro]

Try to repair your installation through Control Panel.
Any other security program or internet filter that could be interfering?

[system]

@Tech post:2

Try to repair your installation through Control Panel. - tried that no change
Any other security program or internet filter that could be interfering? - only what my signature says

Another oddity since upgrading to avast7 - may or may not be coincidence.

mozilla thunderbird sign-in popup doesn’t appear unless I switch to SSL/Encrypted password (and so cut out avast mail scanner).

[system]

Uninstalled and reinstalled and all is now well

[system]

I trust you already know Web Shield scans http:/ traffic
Web Shield does not scan https:/ traffic

[system]

be sure Base-Filter-Engine service is started (on your keyboard windows+ r then type services.msc)

also be sure aswRdr2.sys under C:/windows/system32/drivers was deleted bevore you reinstall

[avadas.de]

Hi,

@fishb0t post:6

also be sure aswRdr2.sys under C:/windows/system32/drivers was deleted bevore you reinstall

be sure exactly of this last step fishb0t suggested. As we tested together, it turned out that the aswClear uninstall tool seems to leave that file in the mentioned location, which prevented the new installer from installing the new redirection driver for web & mail scanning in Windows.

[system]

@Gooob post:5

I trust you already know Web Shield scans http:/ traffic
Web Shield does not scan https:/ traffic - yes

@fishb0t post:6

be sure Base-Filter-Engine service is started (on your keyboard windows+ r then type services.msc)

yes its running (task manager/services is an easier way for most people to get to it)

also be sure aswRdr2.sys under C:/windows/system32/drivers was deleted bevore you reinstall

I didn’t check this - however all the asw drivers are shown as having the same modified and created date/time (ie the time of my reinstallation)

Thanks to all for your input - as I said - it’s working now.

[system]

I remembered that first time it happened I had just uninstalled the avast Remote Assistance component.

I reinstalled avast (including remote assistance), and webshield was fine.

Then I uninstalled remote assistance again rebooted - and hey presto - webshield won’t scan, and Thunderbird sign in pop-up is missing again!

I now have aswRdr.sys and aswRdr2.sys under C:/windows/system32/drivers. Is this right?

The former was just created after I uninstalled remote assistance.

Title of post changed

[system]

Now done a custom reinstall without remote assistance and all is well again.

aswRdr.sys has gone.

Seems you can’t remove remote assistance once it’s installed and keep web and mail shield redirect drivers happy for some reason?

[system]

@mag post:10

Now done a custom reinstall without remote assistance and all is well again.

aswRdr.sys has gone.

Seems you can’t remove remote assistance once it’s installed and keep web and mail shield redirect drivers happy for some reason?

I don’t think it is really in purposed (programmed that way). I think there is some bug in the uninstaller and in aswclear that “forgets” to clean up “aswRdr.sys”.