it can update. web shield is the only one. well network shield has no scans. but it does have alerts saying its successfully updated.
Good.
So, something in your configuration is messed with WebShield. Can you post a screenshot of your proxy settings (Internet Explorer > Tools > Options > Connection > Proxy).
Also, set your LAN to automatic there.
No problems. If your Windows is updated and you have a firewall, this will stay on zero.
bump
Start/Control Panel/ Admin Tools/Services
http://img530.imageshack.us/img530/8913/wsex7.jpg
Firefox Settings Restart Browser/Reboot