Web shield stopped and won't turn back on (free version)

Avast Free Antivirus / Premium Security
1

Avast has been working fine for 3 weeks but now the web shield service has stopped and none of the buttons (fix now, turn on) will turn it back on.

Urgent help appreciated.

2

Repair avast:

  1. Control Panel - Add/Remove programs - avast!
  2. Scroll down and click on ‘Repair’.
  3. Follow instructions.
3

Thanks. I was just about to do what you said and it corrected itself.

4

You’re welcome…!

5

I’ve just logged on again and I’ve still got the problem with no web shield and in Vista there’s no option to repair.

This really is very bad. Back to MSE I guess.

PS - the problem has just rectified itself again after about 15 minutes with no web shield

6

I really wish someone from Avast would notice a trend here. Auto updating issues, repair issues, shields being turned off and on, etc. I would say there is a problem with 6.1203 release.

7

And I really wish people would stop thinking that a few problems posted here equates to a “trend”. I would say there are as many problems with 6.1203 as there were with any previous releases.

8

I can only say that A) n01clueless has left the building and gone to avira, good luck and B) just check the other posts and problems that n01clueless has.

@ DonZ63
I too see a trend, but it isn’t about the web shield but an overall problem with the installation, since there was no auto-updating involved here.

I just wonder on the selection of his user name.

9

I, too, have noticed a trend in your posts, a lack of constructive help but plenty of personal comment regarding those who dare to criticize Avast. Regarding clueless, I also note you deleted your response to one of my threads yesterday when you completely misunderstood what was a rather elementary point I was making. There are many helpful contributors to this forum, but you aren’t one of them.

10

@n01clueless,

Is there any possibility that the problems you are experiencing are not related to Avast specifically, but rather some other software, or to Windows itself?

Just to give you a general example (that may or may not be your case), if some program is not listed in your Add/Remove Programs control panel, or if not all the functions there are clearly available, it is not necessarily a problem in the specific program. While it could be, it can also be a Windows-related problem.

If you are/were having problems with other security tools too, then it may well be a problem not related to the specific tool.

Just a thought.

About having to uninstall and reinstall Avast, it is not a standard operation, but when very strange problems arises, then it is usually a good idea (in computer matters) to start anew. It may not be a solution, but it is usually a good workaround.

Good luck to you, with whichever AV you choose.

11

:o
Right…Avast! is a POS, DavidR is no help to anyone, politicians are honest, water is dry. ::slight_smile:

Now leave. Back under the umrella with you.

12

You’re plainly wrong.
Dave is a very helpful contributor.

13

Thanks for the help. I can’t think what else could be causing the problem. Avast worked fine for 3 weeks. The problems only started today. I’m always very careful to ensure old A/Vs are completely removed. I’ve tried 2 clean installs of Avast today but the same problems remain. I do note that others have posted about similar problems, though, so possibly there are more issues with the current version than usual.