Web Shield will not stay enabled - 11.2.2262

Avast Free Antivirus / Premium Security
1

Hello all. I’m working with build 11.2.2262 (Free version currently running in trial mode) and I’m being warned: “Some of your real-time shields are turned off.” I click “Turn on” and nothing happens. I click “Resolve All” and nothing happens. I open the dialog, manually enable the Web Shield, save and close - then re-open the dialog and the Web Shield is back to OFF. If it matters, this issue began before upgrading to the trial mode of the software.

What I’ve tried:

[ol]- Restarting the service: System and Maintenance > Administrative Tools > Services > Avast Antivirus > Restart the service

  • Repairing the program through Control Panel\Programs\Programs and Features … Change > Repair
  • Uninstall Avast in Windows Safe Mode using Avast removal tool (avastclear.exe) followed by a clean fresh install of Avast 11.2.2262[/ol]

OS is Windows Vista and no other AV software is installed.

I’m not sure what else to do.

Thank you.

2

Register the free version and see if it solves the problem.

3

By registering the free version I’m assuming you mean upgrade to the pay version? I have another PC running the free version of 11.2.2262 with no issues so I am hesitant to spend money when there is only a chance it will solve the problem.

4

No he isn’t suggesting you upgrade to a paid version.

The free version, although free, requires that you Register it.
From the AvastUI > Settings (cog icon) > Registration. Ignore the Insert activation code and the Insert license file, these are (paid versions of avast) if you upgraded to a paid version.

5

Okay, thank you for the clarification. I just checked the registration status and it says “You are Registered.” The date of registration was 06-MAY-2016.

6

OK.

If the web shield still isn’t starting, do you have any other security based applications installed (anti-malware, firewall, etc. ?

Do you have any other application that monitors or filters web traffic ?

7

No.

8

Get and run Farbar and attach the logs to your next post here. (FRST.txt and addition.txt)

9

Oddly the same issue came up this morning on one of my computers (with XP Pro SP3 and all other updates)
I did a repair of Avast and so far all is well.