Web Shield Will not stop going off when logging into Chrome or Firefox

My web shield will not stop going off when I open firefox or chrome. I attached the logs after running malwarebytes, FRST and addition, also aswmbr.

Hi first you must uninstall Chrome, we can reinstall it later

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKU\S-1-5-21-3280722188-3348037707-1355651848-1001\...\Run: [Razer Comms] => C:\Program Files (x86)\Razer\Comms\RazerComms.exe [2834240 2014-12-15] () <===== ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION Toolbar: HKLM-x32 - No Name - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - No File 2014-12-25 12:01 - 2014-12-31 20:10 - 00000000 ____D () C:\Program Files (x86)\uunisales 2014-12-25 12:01 - 2014-12-25 12:01 - 00000000 ____D () C:\ProgramData\ibjjpnkhkgjdeoihgghleldhflelbcjn 2014-12-25 12:01 - 2014-12-25 12:01 - 00000000 ____D () C:\ProgramData\15451248131350872519 2015-01-02 11:23 - 2014-03-20 18:44 - 00000922 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: {FDEB0109-4D56-4F4A-9940-2E0FD8807CB8} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-03-20] (Google Inc.) C:\Users\Carter\AppData\Local\Google\Chrome C:\ProgramData\ibjjpnkhkgjdeoihgghleldhflelbcjn EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

fixlog.txt from FRST and fixlist.txt

attached is adwcleaner log

the webshield is no longer going off.

You may now re-install chrome. Any other problems ?

No other problems thank you very much. Any idea on the possible cause. I am usually pretty good on my web browsing habits and this is the first virus/mal that I have experienced in several years that I was not able to remove on my own.

Chrome was changed to developer mode, this means that there are no checks on any extensions that get installed and a driveby of a pup is all that is needed to trigger the adware

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: