Hello. I’ve just updated to Avast 7.0.1426 and the web shield won’t work. It is shown as Off and when I try to turn it on, nothing happens. When I go to its tab in Avast interface, i see the message Protection status: Service stopped. from services.msc though is obvious Avast’s service is running, besides, all other shields are working. My system is running WindowsXP SP3, all later updates. Any ideas?
Repair avast!:
- Control Panel → Add/Remove programs → avast!
- Click on ‘Repair’.
- Follow instructions.
- Reboot.
Didn’t work. Actually, as a first course of action, I reinstalled in, only forgot to mention it in my original post.
Any other security software installed on the system ? have you tried running vendor removal tools for old AV’s to delet remnants - including avast ? many removal tools can be found here if needed http://singularlabs.com/uninstallers/security-software/
I have Online Armor Free firewall latest version but before I updated Avast I’ve never have had any problems. Also tried your suggestion with the uninstaller for Avast 6, still no result - web shield is a no-go.
- Which avast!..?? (Free/Pro/IS)
Sorry, it’s Avast Free (and v. 7.0.1426, as already stated).
- Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
- Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
- Reinstall avast! with the downloaded installer from point 1.
- Reboot.
Well… that worked for a time. The first time I did the procedure, it was fixed but i decided to wait and see since this whole thing started like that in the first place (it worked, then suddenly stopped). So today, when I turned my pc on, unfortunately Web Shield is once again deactivated with message about service stopped. Weird…
You can try the new beta, if you like.
http://forum.avast.com/index.php?topic=99540.0
Yeah, at this point it seems like the only thing left to try. Thanks for the persistence, Asyn.
NP, hope it helps.