Web shield

Viruses and worms
1

Hello forum this is my first post… :wink:

So my problem is, just instaled avast! Free Antivirus and it dont allow me to use internet :o :cry: (Firefox)
(this is a pic of that problem http://a5.sphotos.ak.fbcdn.net/hphotos-ak-ash4/382709_2649653200987_1245431888_33093242_364301033_n.jpg) 8)
I realized when i turn of the web shield i can surf the net but not securely… >:(
(this is a pic of that http://a2.sphotos.ak.fbcdn.net/hphotos-ak-snc7/378948_2649742643223_1245431888_33093362_409802199_n.jpg ) ::slight_smile:

So what do i do ? ??? ???

Thanks

Dušan…

Facebook http://www.facebook.com/duka92
2

What is your operating system and firewall ?
Does it allow avastSvc.exe internet access ?

  • If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
3
So my problem is, just instaled avast! ........
So what AV did you have before installing avast ? have you removed it ? have you run a removal tool to clear out any leftovers ?

Run and reboot - Uninstallers for Security Software
http://thewebatom.net/uninstallers/security-software/

4

wow thanks for the fast replay

@DavidR
i have win xp and microsoft firewall…
Thank you. your reply helped me
i had my firewall turned off
so i turned it on and added avastSvc.exe to exceptions and it works, but not for all sites some sites (exaple http://thewebatom.net/uninstallers/security-software/) still cant open.:(((

@Pondus yeah i had AVG internet security 11 trial then clamAV and removed them both so i could instal avast... honestly i didnt know there is such kind of programs (removal tool)... i downloaded avg remover. cant find remover for clamav but i uninstalled it trough add or remove programs.
5

The windows XP firewall has ZERO outbound protection so shouldn’t have got in the way. So adding avastSvc.exe shouldn’t have made any difference, so that one has me puzzled.

More likely the avg remover if you ran it may well have been the resolution, the main thing is that you are now up and running.

Welcome to the forums.

6

:‘( :’(
That was temporarily
only facebook and youtube works but youtube is like this (http://a4.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/310555_2655414585018_1245431888_33096523_1657921586_n.jpg)
and sometimes like ( http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/300056_2655413784998_1245431888_33096521_689509006_n.jpg)
with web shield on…

i installed system ninja and and scan C: and D: and deleted junk files (if that helps anything)

thanks for the welcome !!!

7

Yes, didn’t think the addition of avastSvc.exe to the XP firewall would have any effect.

From your images, I’m really not sure this has anything to do with the web shield, but there does seem to be some conflict that when the web shield is disabled one part of the conflict is gone. If it were only the web shield then I would expect for the whole page to be blocked (or an alert window pop-up). This is especially correct for this encoding error as the web shield doesn’t encode anything.

  • Are you using proxy or web accelerator to connect to the internet ?

I occasionally get the connection was reset as in your first image of the first post, but clicking the Try Again normally loads the page.

  • What firefox add-ons are you using that might have an impact on the web shield ?
    I see you have adblockplus, when you have the partial page load, check its preferences/blocked items as you could have a custom block in there that stops some elements loading.

####
It may be worth trying a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair.

If this doesn’t work a clean reinstall of avast would be best - Download the latest version of avast, 6.0.1289 http://files.avast.com/iavs5x/setup_av_free.exe and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
    1. Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.- 3. install the latest version, reboot.