After a few seconds browsing on the web my computer reboot. If I turn off webshield everything works fine. I have no viruses (I scanned my pc online). I don’t think this is caused by ZA, when ZA is turned off the crashes are still occuring. There is almost nothing on my pc, I just formated it. So, the causes for a conflict are limited. I tried using firefox and the same thing happens. Any idea on how to solve this?
Thanks for your help.
Eventlog: L’ordinateur a redémarré après une vérification d’erreur. La vérification d’erreur était : 0x1000008e (0xc0000005, 0xc000000f, 0xeb0dcc54, 0x00000000). Un vidage a été enregistré dans : C:\WINDOWS\Minidump\Mini091705-03.dmp.
Here are my pc specs
Système d’exploitation Microsoft Windows XP Professionnel
Version 5.1.2600 Service Pack 2 Nu 2600
Éditeur Microsoft Corporation
Ordinateur
Fabricant To Be Filled By O.E.M.
Modèle To Be Filled By O.E.M.
Type X86-based PC
Processeur x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3000 Mhz
Processeur x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3000 Mhz
Version du BIOS/Date American Megatrends Inc. 1009.001, 2005-03-17
Version SMBIOS 2.3
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume1
Option régionale France
Couche d’abstraction matérielle Version = “5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)”
Utilisateur
Fuseaux horaires Est (heure d’été)
Mémoire physique totale 1 024,00 Mo
Mémoire physique disponible 701,75 Mo
Mémoire virtuelle totale 2,00 Go
Mémoire virtuelle disponible 1,96 Go
Espace pour le fichier d’échange 2,40 Go
Fichier d’échange C:\pagefile.sys
Evander, more detailed info is recorded into the C:\WINDOWS\Minidump\Mini091705-03.dmp, please mail the file to rypacek (at) asw.cz and vlk (at) asw.cz.
Thanks.
lukor.
Ok I have it running. How do I see wich process is crashing my system? What do I look for? This is really unknown territory for me. So, the more specifics the better.
Maybe just using Ctrl+Alt+Del and clicking in the Process tab.
Then, order the programs by CPU usage and see which one is crashing the system, the one who takes all CPU.
Of course, there is other ways but let’s try the simple way first… 8)
If you’re using Process Explorer, better, than just order by CPU usage…
I tried what you said but I can’t get the information that way. The computer doesn’t start to lag or anything like this before a crash. It just shut down really quickly. Just like if I was experiencing a power break. So I can’t see if a process starts taking more CPU or not. Does Process Viewer has a way of logging the CPU usage until the crash? If so where do I look for this log.
Here is some more informations about my system
Avast 4.6.691
ZA 6.0.667
I’m connecting to the internet via a TRENDnet TEW-431BRP router
Hello. I am also experiencing the exact same problem. I was able to replicate this problem successivley yesterday about 10 times before i turned off On-Access protection on Avast. I have Avast home 4.6.691 and just upgraded (right before this problem started happening) to ZoneAlarm 6.0.667
So I would power up, and the 1st thing I would do after logging in would be start browser (either FF or IE) and the 1st site I try to go to I would get the BSOD (same messages as previous poster).
I tried this also with ZA turned off, but it still happens. Once I turn off the On Access protection, though, I havent had the problem since.
Everything if fine for me (http://forum.avast.com/index.php?topic=16459.msg140358#msg140358)
Do you have (or had) any other antivirus installed?
Did you disable avast! to install ZA?
Any other security program that we must take care (ProcessGuard, for instance)?
Ok I tried something different and I think we are progressing. I tought ZA couldn’t be the problem because even when ZA was turned off my pc would reboot. But tonight I completely uninstalled ZA. I then turned web shield back on. From then I’ve been loading web pages after web pages. It’s been ten minutes and I can’t seem to be able to make it crash. I was able to crash it within 30 sec before…
So I’ll take cvsa advice and install ZA 5.5.
Does anyone know how safe it is to run an outdated version of ZA or even better does anyone have an idea on how to solve the conflict between those two applications?
Edited to answer TECH questions:
Do you have (or had) any other antivirus installed?
No other AV were installed
Did you disable avast! to install ZA?
I can't remember if I installed ZA or Avast first. For future references what is the right procedure to folow? Install avast, disable it then install ZA?
Any other security program that we must take care (ProcessGuard, for instance)?
I don't thinks so. This is a list of what was running before I tried to crash my system
Process PID CPU Description Company Name
System Idle Process 0 97.69
Interrupts n/a 0.77 Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4 0.77
smss.exe 460 Gestionnaire de session Windows NT Microsoft Corporation
csrss.exe 508 Client Server Runtime Process Microsoft Corporation
winlogon.exe 532 Application d’ouverture de session Windows NT Microsoft Corporation
services.exe 576 Applications Services et Contrôleur Microsoft Corporation
ati2evxx.exe 776 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 792 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 844 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 908 Generic Host Process for Win32 Services Microsoft Corporation
wscntfy.exe 1264 Windows Security Center Notification App Microsoft Corporation
svchost.exe 996 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1028 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1216 Spooler SubSystem App Microsoft Corporation
aswUpdSv.exe 1788
ashServ.exe 1804 avast! antivirus service
SMAgent.exe 1944 SoundMAX service agent component Analog Devices, Inc.
wdfmgr.exe 264 Windows User Mode Driver Manager Microsoft Corporation
ashMaiSv.exe 1312 avast! e-Mail Scanner Service ALWIL Software
alg.exe 1928 Application Layer Gateway Service Microsoft Corporation
svchost.exe 2384 Generic Host Process for Win32 Services Microsoft Corporation
ashWebSv.exe 1184 avast! Web Scanner ALWIL Software
svchost.exe 1400 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 596 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1380 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1476 Explorateur Windows Microsoft Corporation
ashDisp.exe 1568 avast! service GUI component
ctfmon.exe 1600 CTF Loader Microsoft Corporation
iexplore.exe 3288 Internet Explorer Microsoft Corporation
procexp.exe 580 0.77 Sysinternals Process Explorer Sysinternals
the pc on which there was a problem was a brand new pc with no other program installed. new installation of avast and za under xp ! Crash while browsing under mozilla firefox 1.06 and IE6. turning za off is not enough. i needed to unonstall it.
i did za 6 update on my own pc under win98se, and so far, i don’t have any problem.
i think there’s a problem between za 6 and avast web shield under xp.
rem : is the language (french important ?) cause evander seems to be french too…
I hesitate to add to this thread since I am not, beyond reasonable doubt, sure that I am experiencing the same problem reported by others here.
On 09/13 I installed the upgrade of ZA6 as a clean installation (rather than as an upgrade - so complying with the recommendation by Zonelabs).
Since 09/13 I have experienced 4 unexplained system failure/restarts. My last prior unexplained system restart was so long ago that I do not recall it. No dumps have been recorded by these recent failures.
In each system failure I was simply browsing web sites using Firefox (1.0.6). Scanning my Goback logs shows that nothing else was happening in the system other than Firefox activity related to the browsing (file activity by avast in caching/scanning browser accesses is placed - via registry - on a non-Goback disk drive and therefore not recorded).
I certainly do not have a system processor that provides hyperthreading, far less being a multi-processor configuration - indeed in Intel years it is probably now classed as Neanderthal.
However, I though that little harm could come of installing the avast update provided in this thread. As part of my hesistation to add to this thread it has now been only about 30 hours since installing the avast update but, at least, in that time I have not experienced further system failures.
If I do I will report back - and I guess I will then have to consider reverting to Zonealarm 5.5.
Zonelabs answers are very slow… If I’m not wrong, Alwil had to wait a lot to they change a bug in their driver last time.
ZA is a very good program but well known with incompatibilities with proxy and antivirus applications.
The last version of ZA is bringing trouble is some systems, not all of them, mine is ok (avast! and WebShield enabled, ZA, XP SP2+).
rem : is the language (french important ?) cause evander seems to be french too.....
My OS is a french version but I use the english version of Avast. I don’t think that is the problem because I have a second computer runing the same applications OS/AV/ZA and I don’t have any problems with it.
So I think that it’s not a 100% software conflict at least a part of it is linked to the hardware of your system.
SVCA Could you post some computer spec (motherboard, router, graphic card…)? I would like to see if we have anything in common.