I had already done that but just for good measure, I tried it again. Last time I didn’t uninstall it from the control panel first, and this time I did. Now NONE of the shields are on and my system is completely unsecured. :o I am probably being attacked by viruses as I type this. The buttons on the summary screen are unresponsive. In the screen for each individual shield, if I click on “start” then I get the error message “Unable to start (whatever) shield. Shield unreachable.” The traffic screen reads “Module not running.”

Now what?