last week, I’ve bought a new mobile (Allview P6 Energy / Android 5.1 / unrooted). I installed Avast Anti-Theft and everything was fine, localizing by using SMS and my.avast.com was no problem. One week later, I always get the message “We are unable to contact your device” when trying to connect to it. I can’t even open the app anymore (yes, I called my PIN). Sending a text message to my phone with “PIN …” doesn’t work too. Deleting and installing Avast again doesn’t solve the problem.
Dear Avast, i found a topic including the same problem, but nobody of you actually cares. Please help me, I actually wanted to pay for this super app. Even AirDroid, which is a app for transferring files between a PC and your phone is a better Anti-Theft-App.
Please watch your language.
This is a all ages open webboard.
avast is in the progress of changing things with the AMS and anti-theft.
I suggest you wait till the AMS has been updated to version 5 and see if the problem still exist.
I’m sorry, I was a little bit angry because of this situation, I edited it and changed it.
There’s another topic in this forum including the same problem, written in September. I don’t think waiting is a good solution.
As I said, avast is currently changing a lot of things in relation to their mobile products.
It would not surprise me if it is causing the problem.
No more premium AMS, but a “standard one” for free.
Anti-Theft rooted hasn’t been developed for about 5 months and has been removed from the store.
Anti-Theft non rooted has been removed from the store.
All the changes also involve the https://my.avast.com website and other remote communications to/from the device.
To the “normal user” the changes seems just small things, but it is as with icebergs…
You only see a really tiny bit of them
Unless there is a emergency (e.g. your phone is stolen), I would wait till AMS 5 is installed and check things than.
If you really can’t wait, submit a ticket to avast. https://support.avast.com
