Today I spoke to a Technician at Microsoft, as my friend has had enough. I won’t go into the details of what they’ve tried to do, as they haven’t lead anywhere, or resolved the problem of connectivity to the Internet, and stability of the system. As my friend hasn’t advanced knowledge of computer sytems it seems they took a very simplistic approach to the matter.
The technician analysed the reports We’d sent them and expressed to me today that ZoneAlarm has been the problem .
The story is that after I’d cleaned the initial Virus, and reset all spyware and virus protection, and firewall ; that Microsoft got my friend to delete all the above posted utilities; ( ??? ) and had her doing selective start ups, with Msconfig. This was through advice of lower level Microsoft techs.
Today they said that it appeared that ZoneAlarm had not uninstalled, and has scheduled a senior technician to guide me through a manual uninstall. The initial virus struck on the 4th of Jan. this year. At least they’ve become conscious that the process has taken too long, and want to resolve the problem.
The file ZoneAlarm client.exe, is in the registry, and I haven’t been able to remove it.
I’ve never heard that ZoneAlarm, “breaks easily”, as they put it, and is very hard to uninstall. It’s a shame that a Senior Tech. was not consulted in the first place, as I feel the problem has been exasperated by the Microsoft support team.