What Account For Remote Install, EXACTLY...?

Avast Business Avast Distributed Network Manager
1

I’m evaluating Avast for our 50 workstations and 2 servers, but I can’t get the push install to work. I know there have been TONS of topic on this, but what I want to know is which username/password needs to be used for the remote install.

I tried using the main server’s admin user/pass combo, but it doesn’t work (remote install fails with bad account, etc.).

Am I supposed to add the individual workstation’s username/pass t remote install for all 50 stations?

Shouldn’t be able to use the “master login” for the main server – the account that gets access to EVERYTHING?

Am I supposed to have an admin account on each WS prior to doing this?

Thanks.

2

The principal question is, are the machines part of a domain? If so, you can use a domain admin account (a member of the “Domain Admins” group).

If not, it’s much more difficult. Is the local Administrator account password different on each of the machines?

Thanks
Vlk

3

Yes, all the machines are on the domain. The domain format is domain.local, so when they login, each WS logs-in like:

username
password
domain.local

So, I was trying to use the main Admin password for the entire server which is also in the Domain Admins group. But, it’s still not working.

4

So, in this case, you’d fill in the following details to the Deployment Task

Domain: domain.local
Username: domain.local\Administrator
Password:

That should do the trick.

Thanks
Vlk

5

Oh, I forgot to say that what I just said above assumes that the domain name in the Catalog is really in the DNS form (i.e. that it’s really “domain.local”). Because normally, it’s in the NetBIOS form (without the dot in it - e.g. “DOMAIN”).

Please check one of the machines in the Computer Catalog (in the ADNM console) what domain name it shows, and use this domain name in the account spefication in the deployment task properties.

E.g. if the domain name is shown as DOMAIN, use

Domain: DOMAIN
Username: DOMAIN\Administrator
Password:

Hope this helps,
Vlk

6

I’ll give that a go first thing in the morning.

Thanks for the quick help!

7

Still doesn’t work. Heere’s what the log says:

01/05/06 08:48:08: rinstInstall begin 01/05/06 08:48:08: Init 50 60 C:\WINDOWS\TEMP\aswFD.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\WINDOWS\TEMP\aswFC.tmp 0 01/05/06 08:48:08: Store 01/05/06 08:48:08: Domains: mikenspecialties.local, 01/05/06 08:48:08: Init MIKENSPECIALTIE\JIMA 01/05/06 08:48:08: JIMA: GetAccount 01/05/06 08:48:08: JIMA: not found in domain list 01/05/06 08:48:08: JIMA: CallBack 211 C:\Program Files\Alwil Software\Management Tools\DATA\log\MIKENSPECIALTIE_JIMA.log 01/05/06 08:48:08: TerminateAll 01/05/06 08:48:09: rinstInstall end 87

I also used the domain name without the “.local” and I get the same error.

8

The log says that the domain name needs to be MIKENSPECIALTIE (without the trailing S)

So, finally, this should be the correct setup:

Domain: MIKENSPECIALTIE
Username: MIKENSPECIALTIE\Administrator
Password:

This is probably because the maximum size of the NetBios domain name is 15 characters.

Thanks
Vlk

9

That did it! Now I just have to figure out why it’s going by the NetBIOS name…